Rail Sales & CRM Coordinator – Clacton

Prime Appointments Ltd; Essex; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Annual Bonus

Job summary

Prime Appointments Ltd in Clacton-on-Sea, Essex, is seeking a Rail Sales Coordinator to support our rail team at Head Office. You will manage customer enquiries, track sales opportunities, and maintain CRM records while ensuring timely, accurate quotations and reporting.

You will work with cross-functional teams to drive visibility of opportunities, improve processes and deliver professional responses. A proactive, organised approach and comfort with data and dashboards are essential.

Qualifications

• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Professional written and verbal communication with customers.
• Proactive problem solver with initiative to drive actions.
• Experience using CRM systems; Salesforce is advantageous.
• Comfort working with data, dashboards and reporting.
• Proficient in Outlook, Excel, Word and PowerPoint.
• Ability to work independently while collaborating with teams.
• Good judgement in prioritising actions and opportunities.
• Positive, flexible attitude and responsibility.

Responsibilities

• Monitor Rail inbox and calls, triage enquiries and direct to teams.
• Track follow-ups, assign actions and escalate overdue activities.
• Maintain CRM data: records, stages, values, dates, next steps.
• Produce sales dashboards, reports, KPI data for forecasting.
• Prepare standard quotations and assist with documentation.
• Improve customer communications with templates and docs.
• Coordinate meetings and follow-ups; ensure transfer of info to orders.
• Collaborate with Order Management and other departments.
• Identify process improvements to speed responses and win rates.

Skills

Organisational skills

Prioritisation

Communication

Initiative

CRM systems

Tools

Salesforce

Microsoft Outlook

Excel

Job description

Prime Appointments Ltd in Clacton-on-Sea, Essex, is seeking a Rail Sales Coordinator to support our rail team at Head Office. You will manage customer enquiries, track sales opportunities, and maintain CRM records while ensuring timely, accurate quotations and reporting.

You will work with cross-functional teams to drive visibility of opportunities, improve processes and deliver professional responses. A proactive, organised approach and comfort with data and dashboards are essential.