Rail Replacement Coordinator — Flexible, Field-Based Role

First Group; Bridgwater; Hybrid; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Holiday entitlement

Pension scheme

Discounts and travel benefits

Job summary

First Bus in Somerset area is seeking a Rail Replacement Coordinator (operational, field-based, customer service role) to supervise and coordinate rail replacement bus, events and coach services. You will ensure safety, assist passengers, and maintain data via the coordination portal while delivering excellent service.

This is an annualised 10-hour minimum casual contract with shift variety, primarily weekends.

Qualifications

• Experience of working in the transport industry is desirable but not essential.
• You'll be committed to providing a consistently excellent standard of customer service.
• Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
• A great communicator who is enthusiastic and approachable.
• Patient, reliable and calm when working under pressure.
• Confident working as a team and independently and using your own initiative.
• The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.

Responsibilities

• supervise and coordinate the safe and timely operation of rail replacement bus, events and coach services.
• ensure the safety of passengers, colleagues, the public and yourself.
• provide assistance and information to passengers.
• maintain high standards in data collection via coordination portal.
• assist in maintaining high vehicle standards and regulations auditing.

Skills

Customer service

Communication

Regulation awareness

Teamwork

Flexibility

Independent initiative

Job description

First Bus in Somerset area is seeking a Rail Replacement Coordinator (operational, field-based, customer service role) to supervise and coordinate rail replacement bus, events and coach services. You will ensure safety, assist passengers, and maintain data via the coordination portal while delivering excellent service.

This is an annualised 10-hour minimum casual contract with shift variety, primarily weekends.