Rail Replacement Coordinator

First Travel Solutions; England; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Simply Health & Smart Health for you &

EAP 24/7 mental health support

Discounts on high street brands

Discounted train travel for you and 가족

Free bus pass

Cycle to work scheme

25 days holiday + bank holidays

Pension scheme

Job summary

First Travel Solutions is seeking a Rail Replacement Coordinator in the Surrey area. The role focuses on supervising and coordinating rail replacement bus, events and coach services, while ensuring passenger safety and excellent customer service.

You will work on an annualised hours contract with weekend shifts, providing support and information to travellers. The role is desk-based in coordination but requires on-site presence during rail operations, with a strong emphasis on safety, data

Qualifications

• Experience in the transport industry desirable.
• Commitment to delivering excellent customer service.
• Confident engaging drivers on regulations and PSVAR/PSVAIR.
• Strong communication and approachable manner.
• Able to work weekends and flexible hours.
• This is a safety-critical, physically demanding role (standing up to 12 hours).

Responsibilities

• Coordinate the safe and timely operation of rail replacement buses, events and coach services.
• Ensure passenger safety and provide information to customers.
• Maintain high standards of data collection via coordination portal and regulatory audits.

Skills

Transport experience

Customer service

Communication

Regulatory awareness

Flexibility

Health and safety

Teamwork

Job description

About First Bus

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Rail Replacement Coordinator (operational, field-based, customer service role) Salary: £14.89 per hour Location: Surrey area Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.

About the role

As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing. If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer. Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.

What are we looking for?

• Experience of working in the transport industry is desirable but not essential.
• You’ll be committed to providing a consistently excellent standard of customer service.
• Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
• A great communicator who is enthusiastic and approachable.
• Patient, reliable and calm when working under pressure.
• Confident working as a team and independently and using your own initiative.
• The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
• PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter.
• You must also have access to your own transportation and be located 10 miles from one of the key stations.

Rewards

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise.
• Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all. We are always looking for skilled and talented people to join us across our sixty plus depots from Aberdeen to Truro.

It takes a dedicated team of specialists and professionals over just about every type of role you can think of to keep us on the road and creating amazing passenger journeys. We’ve embarked on a journey of major transformation – to make sure we put our people and customers first. Our people are the beating heart of First Bus. Without them, there would be no drivers to take customers to where they need to go and no engineers to keep our buses safely on the road.

Our transformation programme is designed to reshape our business to meet tomorrow’s travel needs.