Radiology Clinic Co-ordinator

Bristol NHS Foundation Trust; Bristol; On-site; GBP 21,000 - 25,000; Full time

Job summary

Bristol NHS Foundation Trust invites applications for a Radiology Service administrator. The role involves monitoring active and backlog waiting list data, contacting patients by telephone, and ensuring appointments are arranged correctly.

You will support referral management and act as a first point of contact for staff queries and patient complaints. The post holder works 37.5 hours Monday to Friday within the Radiology Service, liaising with clinical and non-clinical staff to ensure smooth

Job description

To monitor and manage active and backlog waiting list data, contact patients via telephone, the Reception desk and Trust systems. ensure appointments are arranged appropriately, support referral management and act as a first point of contact for staff queries and patient complaints. The post holder works 37.5 hours Monday to Friday within the Radiology Service., Liaise with clinical and non-clinical staff.

Act as first point of contact for queries.

Escalate complaints, capacity issues and patient concerns appropriately.

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.