Booking Co-Ordinator

Somerset NHS Foundation Trust; Taunton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS pension

Generous annual leave

Career development

Blue Light Card discounts

Job summary

Somerset NHS Foundation Trust is seeking a motivated and well-organised individual to join our Radiology central bookings team in Taunton. This full-time role (37.5 hours per week) provides high-quality booking services to patients, referrers and staff, operating within national targets.

You will be the first point of contact for inquiries, handle a high volume of calls, and work as part of a busy team to maintain smooth patient flow through outpatient pathways.

Responsibilities

• Answer inbound calls and make outbound calls to patients, referrers, relatives and staff throughout the day.
• Proactively engage with clinicians and patients to enable effective patient flow through the pathway.
• Manage patient lists in accordance with national and local targets to maximise outpatient slot efficiency.

Job description

We have an exciting opportunity for a motivated and well organised individual to join out already established Radiology central bookings team located at County Hall, Taunton. This is a full time role at 37.5 hours per week The job role involves providing high quality bookings service for patients and in line with internal guidelines and within national targets. This is very busy role with a high volume of calls and would suit a customer care driven individual who is able to use their initiative and have the ability to cope with the demands of the service and work effectively as a team member.Main duties of the job To be the first point of contact answering inbound calls/making outbound calls to patients, referrers, relatives, carers and other members of staff routinely throughout each day. Proactively engage with clinicians/GPs/staff and patients to enable effective patient flow through the pathway. To manage patient lists operating in accordance with national and local targets ensuring efficient and effective use of out-patient slots.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.