Radiography Administration Assistant

King's College Hospital; Orpington; Remote; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Job summary

King’s College Hospital NHS Foundation Trust is recruiting for a Radiology Appointment Coordinator to manage patient bookings and handle referrals across PRUH, Orpington and Beckenham sites. You will ensure accurate patient data, respond to enquiries, and coordinate across radiology teams with a calm, professional approach.

Key duties include maintaining appointments in EPIC, liaising with clinical staff, and supporting RTT targets while safeguarding data confidentiality.

Qualifications

• GCSEs including Mathematics and English.
• ICT qualification or equivalent work-based experience.
• Proficient with Microsoft Office: Word/Excel/Outlook.
• Experience of working within NHS and EPIC systems.

Responsibilities

• Welcoming patients, staff and visitors at the reception desk with a courteous manner.
• Check personal details and update when booking appointments or on attendance.
• Process referrals and ensure patient records are accurate and confidential.
• Answer a high volume of calls via the call centre system.
• Book appointments using the EPIC system and manage RTT targets.
• Prepare morning/afternoon lists and coordinate cross-site examinations.

Skills

Excellent communication

Organisational skills

Professional and courteous manner

Ability to work under pressure

Microsoft Office proficiency

Education

GCSEs including Maths and English

ICT qualification or equivalent

Tools

EPIC systems

Microsoft Office

Job description

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Princess Royal University Hospital Town Orpington Salary £30,630 - £32,346 per annum, including high cost allowance Salary period Yearly Closing 29/10/2026 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

We are seeking to recruit a permanent, enthusiastic, highly motivated and well-organised individual to join our team as a Radiology Appointment Coordinator. The successful candidate will have excellent communication and organisational skills, a professional and courteous manner, and the ability to remain calm and effective when working under pressure. The post will involve supporting the busy Radiology Departments across Princess Royal University Hospital, Orpington Hospital and Beckenham Beacon, with an expectation to work flexibly and provide cross-site cover as required.

Main duties of the job

Administrative support within the Radiology Department, including booking and managing patient appointments, processing referrals, maintaining accurate patient records, answering telephone and face-to-face enquiries, liaising with clinical staff and other departments, managing cancellations and rescheduling, and ensuring patient information is handled accurately and confidentially. Supporting the smooth day-to-day running of the department while providing a professional and compassionate service to patients.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.

Our six strategic ambitions are deliveringhigh-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.

We have also agreed four new organisational values – Caring, Collaborative, Inclusive, Innovative – and these underpin everything we do, and how our teams interact with the patients under our care.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

• Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner.
• Responsible for checking personal details and updating when booking appointments or when patient attends on EPIC system.
• Responsible for dealing with all referral forms in accordance with the department policies and procedures.
• Responsible for reading and interpreting information on referral forms and become familiar with terminology.
• Answering and dealing with a high volume of calls via the call centre phone system.
• Responsible for ensuring all GP request forms are scanned for reporting purposes.
• Responsible for taking post to post room in order to ensure the prompt delivery of appointment letters
• Responsible for making appointments using the EPIC System adhering to RTT booking targets
• Responsible for accessing appointment booking systems for all routine x-ray, screening and scanning diaries to identify appointment times.
• Responsible for checking waiting lists on EPIC system daily ensuring appointments are made within the department timescales(RTT)
• Responsible for entering data onto EPIC system accurately.
• Responsible for printing and dispatching electronically produced appointment letters having identified appropriate preparation and information leaflets for enclosure.
• Responsible for monitoring patients in the waiting area and responding to their needs and alerting appropriate members of staff if patient is in need of assistance.
• Responsible for reporting equipment/system faults to the IT Department.
• Carryout all other administrative duties e.g. emailing, photocopying, organising porters.
• Observe and maintain strict confidentiality of personal information relating to both patients and staff.
• To be fully aware of safety policies and procedures of working in all radiology areas
• Be fully proficient on all patient information systems throughout the Trust in order to extract information and monitor patients pathways
• To ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed timeframes.
• To cover for colleagues during periods of absence
• To be responsible for negotiating with ward staff to arrange in-patients examinations at a mutually convenient time for the ward and modality.
• Responsible for preparing morning and afternoon in-patients list when required.
• Responsible for preparing porters patient collection list
• To undertake further duties not covered in the job description to ensure smooth running of the department and are deemed appropriate to grade and responsibilities of the post.

Education and Qualifications

• Educated to GCSE level to include Mathematics and English
• ICT Qualification or equivalent work based experience

Knowledge and Experience

• Proficient with Microsoft Office: Word/Excel/Outlook.
• Ability to handle patient data and information in a confidential and sensitive fashion.
• Must be able to adapt to a rapidly changing workload and direction.
• Administrative and Clerical experience
• Experience of dealing with the public
• Knowledge of national DM01, RTT and cancer waiting time targets
• Understanding of medical terminology
• Experience of working within NHS.
• Experience of EPIC SYSTEMS

Skills and Competencies

• Working to strict deadlines
• Excellent verbal and written communication skills.
• Must be able to handle a diverse workload in both a busy administrative and clinical setting.
• Ability to work as part of a team.
• Calm and polite manner

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include. They shouldn’t however replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success because automatically generated answers:

• might not be specific or relevant enough to address the criteria in the recruitment profile
• often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
• could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Katie Clint Job title Administration Manager Email address [e-mail] Telephone number 01689 866123 Additional information

Tanya German - Service Manager - 01689 865828 - [e-mail]