Radiology Clinic Co-ordinator

Bristol NHS Foundation Trust; Bristol; On-site; GBP 26,000 - 27,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Radiology Clinic Co-ordinator (Band 3) in Bristol. The role is full-time, 37.5 hours per week, Monday to Friday, with a salary of £25,760–£27,476 per annum.

You will monitor waiting lists, contact patients, manage referrals, and be the first point of contact for queries and complaints. The post supports a flexible working approach where possible.

Qualifications

• Clerical/administrative experience is essential.
• Experience dealing with the public is required.
• NHS experience is desirable.
• PAS experience is preferred.

Responsibilities

• Monitor and manage active and backlog waiting list data.
• Contact patients via telephone, reception desk and Trust systems.
• Ensure appointments are arranged appropriately and support referral management.
• Act as first point of contact for staff queries and patient complaints.

Skills

Clerical/Administrative experience

Dealing with the public

NHS experience

PAS experience

Education

Business and Administration NVQ Level 3

Tools

Microsoft Office

Job description

Main area Radiology Grade Band 3 Contract Permanent: Monday - Friday 9:00 AM - 5 PM Hours Full time - 37.5 hours per week (5 days a week) Job ref 387-DT3995-LMH

Employer Bristol NHS Foundation Trust Employer type NHS Site St Michael's Hospital Town Bristol Salary £25,760 - £27,476 pa Salary period Yearly Closing 08/11/2026 23:59

Radiology Clinic Co-ordinator

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

To monitor and manage active and backlog waiting list data, contact patients via telephone, the Reception desk and Trust systems. ensure appointments are arranged appropriately, support referral management and act as a first point of contact for staff queries and patient complaints. The post holder works 37.5 hours Monday to Friday within the Radiology Service.

Main duties of the job

• Liaise with clinical and non-clinical staff.
• Act as first point of contact for queries.
• Escalate complaints, capacity issues and patient concerns appropriately.
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Experience

• Clerical/Administrative experience
• Dealing with the public
• Trust values: Supportive, Respectful, Innovative, Collaborative
• NHS experience
• PAS experience

Qualifications

• Business and Administration NVQ Level 3 or equivalent experience.

Knowledge, skills and abilities

• Excellent communication and interpersonal skills.
• Good organisational and time-management skills.
• Competent IT skills, including Microsoft Office applications.
• Attention to detail and accuracy in data entry.
• Ability to work under pressure

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

If you have problems applying, contact

Address People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone [phone]