Appointments Officer - Medical Imaging

Mcht; Crewe; Híbrido; GBP 26.000 - 27.000; Jornada completa

Descripción de la vacante

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) in Crewe invites an Appointments Officer to join the Medical Imaging appointments team. The role ensures timely radiology examinations by coordinating bookings, answering patient enquiries, and supporting high standards of patient care.

The post is full-time with occasional Saturday work, based at Leighton Hospital, Crewe. Applicants should have clerical/customer-care experience and good communication skills.

Formación

• Previous clerical and customer-care experience.
• Experience with telephone/call-centre duties.
• Knowledge of medical terminology.

Responsabilidades

• Coordinate booking of radiology appointments efficiently.
• Provide friendly, booking, advice and information service to patients.
• Liaise with patients and staff to meet waiting time targets.
• Prioritise and manage own workload independently.
• Adhere to department protocols and guidelines.

Conocimientos

Clerical / Customer Care experience

Telephony / call centre experience

Knowledge of Medical Terminology

Educación

NVQIII or equivalent

Herramientas

MS Teams

CRIS System

Descripción del empleo

ON HOLD - Appointments Officer - Medical Imaging

Band 3

Main area Medical Imaging Grade Band 3 Contract Permanent Hours Part time - 21 hours per week Job ref 412-DCSS-8361483

Site Leighton Hospital Town CREWE Salary £25,760 - £27,476 Per Annum, full time equivalent (FT working 37.50 hours) Salary period Yearly Closing 11/11/2026 23:59

Job overview

We are looking for a enthusiastic and self motivated team player to join our Appointments Team at Mid Cheshire Hospitals.

Based within the Medical Imaging Appointments Office, the successful applicant will play a pivotal role in ensuring excellence in the timely delivery of Radiology examinations to our patients.

This is a full time post, working hours will be Monday to Friday with occasional Saturday working required.

Main duties of the job

• To co-ordinate the booking of appointments for all radiological procedures.
• To provide an efficient, friendly and caring booking, advice and information service to patients.
• To liaise with patients, clinical staff and medical staff both within and outside the Trust to ensure patients are examined within the nationally agreed waiting time targets.
• To prioritise, self-supervise own workload and act independently.

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Detailed job description and main responsibilities

Detailed job description and main responsibilities

Information

• Manage the Trust's radiology booking system by processing all appointment requests efficiently, accurately, and in line with official healthcare guidelines.
• Where appropriate, to ensure requests are verified by Radiology Consultants or Radiographers prior to appointing and providing necessary information to facilitate this process.
• Act as necessary to ensure patient DNAs are recorded and dealt with in line with department protocols.

Communication

• Serve as the primary point of contact for the radiology department, managing inbound calls from patients, families, and healthcare professionals with empathy and professionalism.
• Treat every patient, colleague, and visitor with dignity and respect. Always remain courteous and helpful, particularly when assisting those experiencing distress or challenging situations.
• Handle enquiries and offer non-clinical support to patients, families, and staff. Use persuasive and clear communication to resolve problems and overcome barriers to understanding.
• To use confident interpersonal skills enabling effective communication with GPs, consultants and patients in a professional and courteous manner.
• Explaining Complex Pre-Scan Instructions: Conveying crucial, non-clinical preparation steps clearly (such as fasting rules, dye preparation, or clothing requirements) so patients do not face cancellations.

Planning & organisational skills

• Manage staff calendars and update booking templates daily, weekly, and monthly to adjust appointment slots based on staff availability and room capacity.
• Monitor and maximise appointment slots daily to ensure radiology department resources are used efficiently.
• Balancing Urgent vs. Routine Demand: Reserving dedicated slots for high-priority or emergency requests without disrupting pre-scheduled routine appointments.
• Excellent organisational and time-management skills, with a proven ability to manage complex booking diaries, balance competing priorities, and maintain accurate scheduling records under pressure.
• To Self-supervise a demanding workload, independently prioritising daily referral backlogs, phone enquiries, and multi-disciplinary team requests without sacrificing accuracy.

Additional Duties

• To manage daily workload independently while strictly adhering to Trust and Department guidelines.
• Maintains compliance by independently tracking and completing all non-clinical mandatory training (e.g., safe moving and handling, fire safety).
• Pursues continuous professional development by attending relevant training programmes to stay current in the role.
• To undertake all administrative procedures pertaining to role which may on occasion included image transfers, secretarial work or reception duties.

Person specification

Experience

• Previous Clerical &/or Customer Care experience.
• Previous telephony/call centre experience
• Knowledge of Medical Terminology

Qualifications

• Demonstrable working experience (equivalent to NVQIII or above)
• Demonstrable working knowledge of MS Teams
• Experience of using a CRIS System

Physical Demands

• Experience of working in a pressurised & reactive environment
• Ability to empathise with people, showing understanding for patients and relatives needs
• General communication & interpersonal skills
• Communicate and interact with a multidisciplinary team
• Problem solve and adapt to change
• Work independently and prioritise own workload
• Methodical / logical thinker
• Excellent telephone manner
• Working knowledge of Data Protection Act
• General knowledge of Freedom of Information Act

Other

• Ability to work flexibly
• Good health and attendance record

Key Messages

• We are a forces-friendly employers.
• Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.
• Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.
• Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.
• We actively promote flexible working so please discuss any requirements you may have with us.
• Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
• All correspondence will be sent via the email address you have registered as your TRAC account. Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
• Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
• You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.
• We do not reimburse travel to interview expenses.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We expect to receive a very high level of applications for this vacancy, and due to this a limit has been set on the number of applications we are able to receive. Once this limit is reached the vacancy will close. We would urge interested candidates who meet the specification to apply as soon as possible to avoid disappointment.