Radiology Administrator

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; On-site; GBP 26,000 - 27,000; Full time

Job summary

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking a full-time Radiology Administrator to join a busy Radiology Department. The role covers booking CT/MRI/Ultrasound appointments using CRIS, general admin tasks and some reception duties.

You will ensure scanner utilisation, validate the PTL, and liaise with patients, GP surgeries and other trusts. The post requires NHS experience, strong Microsoft Office skills, and a good grasp of numeric data.

Qualifications

• Good level of Maths and English (to GCSE standard).
• NVQ Level 2/3 in Business Administration or equivalent.
• Minimum of 1 year in an administrative or customer facing role.

Responsibilities

• Act in a professional manner as a key member of the administrative team.
• Liaise with service users regarding appointment timings and communication.
• Administer CT/MRI/Ultrasound appointments and enter patient demographics in CRIS.
• Coordinate appointments across Liverpool Heart and Chest and other Trusts.
• Validate the PTL for Radiology and escalate concerns as needed.
• Ensure scanner timetable slots are utilised and participate in the rota.

Skills

MS Office proficiency

Keyboard skills

Strong communication

Education

NVQ Level 2/3 in Business Administration or equivalent

Tools

CRIS system

Microsoft Office

Job description

Main area radiology Grade NHS AfC: Band 3 Contract Permanent: Post holder working between the hours of 08:30-17:00 (Monday to Friday (37.5 hours) Hours Full time - 37.5 hours per week (8am to 4.30pm with a 1 hour lunch break) Job ref 410-DTC-8405739

Employer Liverpool Heart & Chest Hospital NHS Foundation Trust Employer type NHS Site Liverpool Heart and Chest Hospital Town Liverpool Salary £25,760 - £27,476 per annum Salary period Yearly Closing 12/11/2026 23:59

NHS AfC: Band 3

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision'to bethe best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering thebest care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aimto extending access and improve quality.

Our vision is underpinned by five strategic goals:

• Group Development - Develop and implement the values, services, and systems to allows our hospitals to work effectively in a group model
• Delivering World Class Care- Delivering world class clinical outcomes with an outstanding experience for patients and their families is our priority. It means providing excellent, compassionate, and safe care, with world-leading expertise; using equipment and facilities that are best-in-class.
• Advancing Quality and Innovation- Our world class care needs to continually develop and improve so that we offer patients the most suitable treatments based upon the best available evidence and technology. We will support research activity to ensure that new approaches are translated quickly into practice.
• Increasing Value- Our care is underpinned by the resources available to our clinical staff. We work hard to ensure that our services are financially sustainable, and we make informed decisions about the best possible use of our resources.
• Developing People- Our patients and families are served by our dedicated staff teams. This strategic objective has been prioritised as we want to make LHCH the best place to work.
• Leading Through Collaboration - Specialised services by their very nature create centres of expertise, attract specialists, research, innovation, reputation and for staff, an increased sense of pride and purpose. Whilst we will always seek to develop specialised services at LHCH, we passionately believe in collaboration as a means of improving patient care, experience and earlier prevention and intervention.
• Improving Our Population Health - Cardiovascular disease is the biggest single condition where lives can be saved over the next ten years. It is both a national and regional priority. Within Cheshire and Merseyside, the opportunities are significant. Looking outward not inward, this strategic objective signal one of our new ways of working. The intent of this objective is to ensure patients are seen before their condition becomes more complex. We will ensure that we champion CVD prevention as a core activity of the organisation.

Our Mission

“Excellent, Compassionate and Safe care for every patient, every day”

Job overview

We are looking for a full-time Radiology Administrator to join our very busy Radiology Department.

This role will include the booking of CT/MRI/Ultrasound appointments using the Computerised Radiology Information System (CRIS), general administration tasks and some reception cover.

Ensuring that our scanners are fully utilised at all times is key to this position along with validation of the Radiology Patient List (PTL), ensuring patients are booked in a timely manner that adheres to our DM01 guidance.

This role involves lots of liaison with patients and other disciplines throughout the Trust including other hospitals, patients and GP surgeries.

Main duties of the job

• To act in a professional manner at all times as a key member of the administrative team
• Liaison with all service users regarding the timing of appointments, overcoming any problems in communication
• Ensuring efficient administration of CT/MRI and ultrasound appointments and related workload and that all patient demographics are entered onto the system correctly and appointment details are entered on to the Computerised Radiology Information System (CRIS)
• Liaising with staff, consultants and patients at Liverpool Heart and Chest, Royal Liverpool/Broadgreen and other Trusts in respect of their appointments booked on this site
• Coordinate the CT lung biopsy booking process; liaise with internal cancer nurses and external Trusts; chase reports/investigations when neededValidate the Patient Tracking List (PTL) for Radiology; escalating any concerns to the Radiology Pathway Coordinator
• Ensure that all vacant slots within our scanner timetable are fully utilised, escalating to the Radiology Pathway Coordinator as necessary.
• Participate in the departmental rota including, reception, biopsies and appointments
• Participate in office audits as and when required

Working for our organisation

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Detailed job description and main responsibilities

• To act in a professional manner at all times as a key member of the administrative team
• Liaison with all service users regarding the timing of appointments, overcoming any problems in communication
• Ensuring efficient administration of CT/MRI and ultrasound appointments and related workload and that all patient demographics are entered onto the system correctly and appointment details are entered on to the Computerised Radiology Information System (CRIS)
• Liaising with staff, consultants and patients at Liverpool Heart and Chest, Royal Liverpool/Broadgreen and other Trusts in respect of their appointments booked on this site
• Coordinate the CT lung biopsy booking process; liaise with internal cancer nurses and external Trusts; chase reports/investigations when needed
• Validate the Patient Tracking List (PTL) for Radiology; escalating any concerns to the Radiology Pathway Coordinator
• Ensure that all vacant slots within our scanner timetable are fully utilised, escalating to the Radiology Pathway Coordinator as necessary.
• Participate in the departmental rota including, reception, biopsies and appointments
• Participate in office audits as and when required

Qualifications & Education

• Good level of Maths and English (to GCSE standard).
• NVQ Level 2/3 in Business Administration or equivalent

Knowledge & Experience

• Minimum of 1 year in an administrative or customer facing role
• Previous NHS or health care setting role

Skills & Abilities

• Confident user of Microsoft Office or equivalent/good keyboard skills
• Knowledge of the CRIS system

Values & Behaviours

• Good knowledge of our Trust values

The Trust is a no-smoking site.

Please note UKVI guidelines prohibits sponsorship for all Band 2 and 3 posts. Guidelines state that many other posts are also not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine whether you would be eligible for sponsorship if you were to gain a conditional offer for this role.

If you are a Skilled Worker/ Health and Care visa applicant and you are coming to work in an occupation defined by the relevant Standard Occupational Classification (SOC) code, you will be required to provide a criminal record certificate from any country you have lived in for 12 months or more in the last 10 years, this is also applicable for your adult dependants.

Our statement on modern slavery

We have zero tolerance of slavery and human trafficking and are committed to maintaining and improving systems, processes and policies to avoid complicity in human rights violation and to prevent slavery and human trafficking in our supply chain.

The Trust policies, procedures, governance and legal arrangements are robust, ensuring that proper checks and due diligence are applied in employment procedures to ensure compliance with this legislation. We also conform to the NHS employment check standards within our workforce recruitment and selection practices. This strategic approach incorporates analysis of the Trust’s supply chains and its partners to assess risk exposure and management on modern slavery.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.