Administrative Service Lead

The Clatterbridge Cancer Centre; Birkenhead; Vor Ort; GBP 40.000 - 48.000; Vollzeit

Zusammenfassung

The Clatterbridge Cancer Centre NHS Foundation Trust invites applications for an experienced Administrative Service Lead on a 12-month fixed-term basis. You will oversee Admissions, Radiotherapy and Radiology Booking teams, ensuring patient-centred, efficient booking services and strong performance.

Monday–Friday, with occasional bank holidays or weekends. Lead on improving processes, collaborating with Digital Team to implement digital letters and improvements; manage KPIs and escalate complex

Qualifikationen

• Degree or equivalent in administration/management with health data focus.
• Postgraduate CPD in information management is advantageous.
• Experience leading teams and managing multi-stakeholder projects.
• Formal project management qualification (PRINCE2 or equivalent).

Aufgaben

• Lead Admissions, Radiotherapy and Radiology Booking Teams to ensure patient flow.
• Address booking issues promptly and collaborate with clinical colleagues.
• Ensure compliance with National Cancer Waits Guidelines.
• Develop and review processes; create standard documentation.
• Drive service improvements and digital solutions within the team.

Kenntnisse

Leadership

Change management

Project management

Stakeholder engagement

Ausbildung

Degree in Business Management or Administration

Diploma in Health Record and Information Management

CPD in Information Management Systems

PRINCE2 or equivalent project management qualification

Tools

PRINCE2

Jobbeschreibung

Main area Admin Services Grade NHS AfC: Band 6 Contract Fixed term: 12 months (or until post holder returns, whichever is earlier - covering vacancy) Hours Full time - 37.5 hours per week (Monday - Friday between the hours of 8am & 6pm. May include some bank holiday and weekend working) Job ref 158-26-303-ARRST

Site The Clatterbridge Cancer Centre - Wirral Town Birkenhead Salary £39,959 - £48,117 per annum Salary period Yearly Closing 19/11/2026 23:59

We want our recruitment process to be fair, inclusive, and accessible for everyone. If you need support or a reasonable adjustment at any stage of the application or interview process, please contact our Recruitment Team - 0151 5565176 or [e-mail]. Adjustments may include alternative formats, extra time for assessments, communication support, accessible interview arrangements, interview questions prior to interview or other changes tailored to your needs.

Right to work: We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit https://www.gov.uk/skilled-worker-visa

An opportunity has arisen for an experienced and motivated individual to lead the Admissions, Radiotherapy and Radiology Scheduling Team for 12 months as a fixed term cover for a secondment.

The Administrative Service Lead role is a responsible and varied role which spans a number of different work areas.

The Administrative Service Lead is responsible for the leadership, operational management and performance of diverse teams within the Admin Services department.

Main duties of the job

The postholder will support the effective day-to-day management of the Admissions, Radiotherapy and Radiology Booking Teams, helping to maintain a responsive, efficient and patient-focused booking service.

A key focus will be ensuring that booking issues and escalations are addressed promptly and effectively, while working with clinical colleagues to maximise available capacity and support the full utilisation of all resources.

Main Duties:

• Monitor booking activity and available capacity, taking appropriate action to support the full and effective use of resources within Radiation Services.
• Work closely with clinical and administrative colleagues to resolve issues and maintain patient flow.
• To ensure patients receive treatment within the National Cancer Waits Guidelines.
• Maintain all documentation including working instructions and guides for all staff to ensure consistent processes are being followed. Create standard documentation for any new processes.
• To review working processes and make efficiencies and introduce digital solutions where possible. This may include collaborating with the Digital Team to implement new digital letter solutions.
• Leadserviceimprovementsandprojectswhichwill enhance the efficiency and productivity of the service.
• Interpret and ensures achievement of key performance indicators.
• Leads on the investigation of complex patient or process enquiries, ensuring that opportunities to learn are communicated properly.

Working for our organisation

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK’s leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

• Kind
• Empowered
• Responsible
• Inclusiv e

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Person specification

Qualifications

• Degree level qualification in Business Management or Administration OR knowledge and expertise gained through in-depth experience to degree level equivalent
• Diploma in Health Record and Information Management or equivalent
• Evidence of Continuing Professional Development at post-graduate level, such as Information Management Systems
• PRINCE or other equivalent other project management qualification

Knowledge and Expertise

• Excellent working knowledge of patient administration systems supporting the administration functions.
• Knowledge of the targets and guidance supporting the patient pathway process such as Cancer Waiting Times, Choose and Book
• Understanding of Directorate
• Up to date, in-depth knowledge of the legislation covering data protection and information governance within the NHS
• Specialist knowledge of national initiatives relating to health records and administration within the NHS and how these support service provision, performance and improvement

Experience

• Experience of leading and managing a team through change initiatives.
• Experience of setting up systems and processes to support and improve working practices
• Able to manage projects involving multiple stakeholders working in collaboration and demonstrating strong project management skills
• Developing, embedding and reviewing policies and procedures as well as managing an audit programme
• Experience in incident and risk management and best practice for resolution and escalation
• Previous management experience in an administration environment within the health economy
• Experience in budget management within a dynamic and changing environment
• Experience of incorporating technology within the NHS administration environment

If you are successfully shortlisted, you will be invited for an interview via email. Please ensure you regularly check your emails (including junk folders) following your application and let us know if you have any problems. If you would prefer for us to communicate with you in a different way, or need adjustments to the interview process, please contact the Recruitment Team on 0151 556 5176 or [e-mail] . All interviews will be undertaken in person unless extraordinary circumstances apply.

If you do not receive confirmation that you have been shortlisted for interview, please assume that you have not been shortlisted on this occasion. It is with regret that we are unable to provide feedback to all non-shortlisted candidates.

The cost of processing a new DBS application is met by the successful applicant. DBS costs are recovered via salary deduction following commencement in post - further details including cost are available from the Recruitment Team. It is a Trust recommendation that candidates requiring a DBS check subscribe to the DBS Update Service - further details are available here - https://www.gov.uk/dbs-update-service . Candidates who withdraw post-DBS submission will be invoiced for the full cost of the check including administration fee.

The Trust takes active responsibility for meeting national guidance and legal requirements in relation to our Safeguarding Policy, including local arrangements for the protection of adults at risk.

The Trust is committed to providing high standards of both patient and staff experience. To support us in doing this the Trust, in partnership with Trade Unions has developed and embedded key values and behaviours that all staff are required to demonstrate throughout their employment. The Trust's values and behaviours support the Trust Vision 'to provide the best cancer care to the people we serve' and our Mission 'to improve health and wellbeing through compassionate, safe and effective cancer care'.

We promote and support diversity in our workforce. The Trust have staff networks such as Ethnic Diversity Staff Network, LGBTQ+ Staff Network, Armed Forces Staff Network, MAPLE Staff Network & Menopause Support Group. The Trust does not tolerate discrimination, bullying or harassment and has firmed up processes for reporting this, including a dedicated Freedom To Speak Up (FTSU) Guardian.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.