Cardiac Diagnostics Operations Coordinator

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; Sur place; GBP 28 000 - 31 000; Plein temps

Résumé du poste

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking a Cardiac Diagnostics Operations Coordinator to support admin across cardiac diagnostics, manage the Zio-XT monitoring service, and help maintain waiting lists.

This is a full-time Band 4 role requiring strong organisation, excellent communication, and experience with hospital data systems. Oracle NEP cloud stock management and collaboration with the Cardiology department are key.

Qualifications

• 5 GCSE’s or equivalent, Grade C (4) or above Must include English and Maths.
• Training and experience to Vocational level 3
• Minimum Level 3 qualification healthcare

Responsabilités

• To provide an efficient administrative/coordinating service to elements of cardiac diagnostics workstreams.
• Manage the Zio-XT long term cardiac monitoring service with an 18-week pathway management.
• Provide patient flow support to the echocardiography service and assist the departmental manager in collection and collation of statistical information.
• Provide support to the band 3 heart rhythm coordinator with respect to more complex admin duties and management of waiting lists (OWL and FWL).
• Develop a stock management system including placing orders through the Oracle NEP cloud system, and assist the lead physiologists in managing equipment service contracts.
• Actively contribute to service development and highlight potential issues.

Connaissances

Excellent communication and_interperso

Ability to prioritise

Reliable/high standards

Team working

Organisational skills

Formation

5 GCSEs including English and Maths

Vocational level 3

Minimum Level 3 healthcare qualification

Outils

PAS

Microsoft Office

Excel

Oracle NEP cloud

Description du poste

Employer Liverpool Heart & Chest Hospital NHS Foundation Trust Employer type NHS Site Liverpool Heart and Chest Hospital Town Liverpool Salary £28,392 - £31,157 per annum Salary period Yearly Closing 09/11/2026 23:59

Cardiac Diagnostics Operations Coordinator

Band 4

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision'to bethe best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering thebest carefor our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aimto extending access and improve quality.

Our vision is underpinned by five strategic goals:

• Group Development - Develop and implement the values, services, and systems to allows our hospitals to work effectively in a group model
• Delivering World Class Care- Delivering world class clinical outcomes with an outstanding experience for patients and their families is our priority. It means providing excellent, compassionate, and safe care, with world-leading expertise; using equipment and facilities that are best-in-class.
• Advancing Quality and Innovation- Our world class care needs to continually develop and improve so that we offer patients the most suitable treatments based upon the best available evidence and technology. We will support research activity to ensure that new approaches are translated quickly into practice.
• Increasing Value- Our care is underpinned by the resources available to our clinical staff. We work hard to ensure that our services are financially sustainable, and we make informed decisions about the best possible use of our resources.
• Developing People- Our patients and families are served by our dedicated staff teams. This strategic objective has been prioritised as we want to make LHCH the best place to work.
• Leading Through Collaboration - Specialised services by their very nature create centres of expertise, attract specialists, research, innovation, reputation and for staff, an increased sense of pride and purpose. Whilst we will always seek to develop specialised services at LHCH, we passionately believe in collaboration as a means of improving patient care, experience and earlier prevention and intervention.
• Improving Our Population Health - Cardiovascular disease is the biggest single condition where lives can be saved over the next ten years. It is both a national and regional priority. Within Cheshire and Merseyside, the opportunities are significant. Looking outward not inward, this strategic objective signal one of our new ways of working. The intent of this objective is to ensure patients are seen before their condition becomes more complex. We will ensure that we champion CVD prevention as a core activity of the organisation.

Our Mission

“Excellent, Compassionate and Safe care for every patient, every day”

Job overview

We are looking for an enthusiastic; motivated individual to join our busy cardiology department. The successful candidate will be responsible for supporting admin aspects of specified areas of cardiac diagnostics. The role is interesting and challenging and you will need to be organised and have excellent communication skills. You should be computer literate and have proven experience of hospital data systems. Evidence of working in a similar role is essential for this post with previous cardiology experience being desirable.

This is a full time post and part time will not be considered

Main duties of the job

To provide an efficient administrative/coordinating service to elements of cardiac diagnostics workstreams. Main duties will be managing the Zio-XT long term cardiac monitoring service with particular attention to 18-week pathway management.

Provide patient flow support to the echocardiography service and assist the departmental manager in collection and collation of statistical information.

Provide support to the band 3 heart rhythm coordinator with respect to more complex admin duties and management of waiting lists (OWL and FWL).

The post holder will be responsible for developing a stock management system including placing orders through the oracle NEP cloud system, will also assist the lead physiologists in managing and maintaining equipment service contracts.

The successful candidate will be actively encouraged to assist with service development and proactively highlight any shortcomings and/or potential problems.

Working for our organisation

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Detailed job description and main responsibilities

See full job description attached

Support the Zio-XT service, including processing monitors, booking appointments and providing timely response to email queries. Act as first point of contact for any patient queries.

Signpost any urgent messages to the relevant Cardiac Physiologist in a timely manner.

When required support the Echocardiography service with any patient flow issues.

Support band 3 heart rhythm coordinator with respect to complex admin duties and waiting list management.

To support the lead physiologist in managing any cardiac implantable device field safety notices, including managing patient information datasets and coordinating any advisory clinics.

Develop system to support accurate stock management and place orders when appropriate using the Oracle NEP cloud system.

To liaise with other departments (clinical, academic and administrative) and act where appropriate.

To relay critical information swiftly and accurately to internal and external partners.

Providing information to the management team when requested and use initiative to elevate any issues as appropriate Planning and scheduling.

Participate and contribute to service improvement initiatives. This may require undertaking project work as directed, including obtaining information from various sources, collating and reporting of data to produce reports and spreadsheets.

Arrange any extra/ urgent appointments required.

Support the cardiac physiologist with all other general administrative tasks as required.

To use initiative regarding patient referral letters and to take appropriate action to ensure that patient needs are met.

Person specification

Qualifications

• 5 GCSE’s or equivalent, Grade C (4) or above Must include English and Maths.
• Training and experience to Vocational level 3
• Minimum Level 3 qualification healthcare

Knowledge and experience

• PAS
• Microsoft Office and Excel
• Conversant with secretarial procedures /administrative practice
• Medical terminology
• Supervision/ delegation of tasks
• Working in a team
• Maintaining confidentiality
• Proven experience working within a similar role

Skills & Abilities

• Excellent communication and interpersonal skills
• Ability to prioritise
• Reliable and works to high standards
• Adaptable to change
• Sensitive and caring
• Able to work on own initiative
• Excellent organisational and time management skills
• Problem solving

Values & Behaviours

• Flexible
• Positive approach to work
• Professional attitude to work, diplomatic and calm under pressure
• Ability to work flexibly and adapt to changes in work circumstances
• Reliable and self-motivated
• Able to work on own initiative and as part of a team
• Thoroughness and attention to detail
• Effective organisational, prioritising and time management skills
• Demonstrate a proactive approach to work
• Strong interpersonal skills, concise verbal and written communication skills

All applicants will be contacted and informed by email whether they were successfully shortlisted for interview.

As part of you pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address.

Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15 standards of the Care Certificate, within their first 6 months with the Trust.

Flexible Working applications will be considered in line the Trusts flexible working policies.

The Trust is a no-smoking site.

Please note UKVI guidelines prohibits sponsorship for all Band 2 and 3 posts. Guidelines state that many other posts are also not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine whether you would be eligible for sponsorship if you were to gain a conditional offer for this role.

If you are a Skilled Worker/ Health and Care visa applicant and you are coming to work in an occupation defined by the relevant Standard Occupational Classification (SOC) code, you will be required to provide a criminal record certificate from any country you have lived in for 12 months or more in the last 10 years, this is also applicable for your adult dependants.

Our statement on modern slavery

We have zero tolerance of slavery and human trafficking and are committed to maintaining and improving systems, processes and policies to avoid complicity in human rights violation and to prevent slavery and human trafficking in our supply chain.

The Trust policies, procedures, governance and legal arrangements are robust, ensuring that proper checks and due diligence are applied in employment procedures to ensure compliance with this legislation. We also conform to the NHS employment check standards within our workforce recruitment and selection practices. This strategic approach incorporates analysis of the Trust’s supply chains and its partners to assess risk exposure and management on modern slavery.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.