RA119 | Field Service Engineer

Jungheinrich Internal; Nechells; On-site; GBP 28,000 - 40,000; Full time

Job summary

Jungheinrich Internal in Birmingham (Great Barr & Aston) seeks a Field Service Engineer to perform preventative maintenance and repairs on materials handling equipment. You will supervise site teams, manage workloads, and ensure service levels are met while maintaining strong customer relationships.

The role involves inputting KPI data, identifying sales leads, and acting as a company ambassador. Willingness to work outside normal hours is expected.

Qualifications

• Mechanically and electrically biased engineers with maintenance/service background.
• Experience in customer-facing environments and able to work unsupervised.
• Full driving license and good level of education.

Responsibilities

• Repair and preventative maintenance of materials handling and ancillary equipment.
• Complete service reports and time sheets accurately.
• Supervise service site teams, plan workload and monitor performance.
• Maintain customer relationships and meet SLAs.
• Input KPI data and manage inventory procedures.
• Identify sales leads and act as company ambassador.
• Attend customer review meetings and drive continuous improvement.

Skills

Time Management

Problem solving

Flexibility

Accountability

Adaptability

Initiative

Business acumen

Customer orientation

Decision making

Innovation

Negotiation and influencing

Team working

Tools

Full driving license

Job description

RA119 || Field Service Engineer

Birmingham (Great Barr & Aston)

Reports to: Area Service Manager

Department: Customer Service

Location: Birmingham (Great Barr & Aston)

Role Purpose:

To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site.

• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsibilities:

• Preventative maintenance of materials handling and ancillary equipment and ensure all service planners are updated regularly
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Carry out repair and service work to ensure that Service Level Agreements with customers are being met
• Supervision of service site teams including workload planning, advising on training needs and monitoring of engineer performance
• Maintain excellent customer relationship while Jungheinrich commercial objectives are being met
• Monitor and regular inputting of relevant KPI’s
• Ensure that defined inventory management procedures are being adhered to and the maximum inventory tolerance is not exceeded
• Contribute to customer review meetings as agreed by line manager
• Develop and motivate team to maximise potential using site audit tool to drive continuous improvement
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive)

Working Hours:

45 hours per week.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers

The ideal candidate will hold a full driving license and have a good level of education.

They will also have experience of working in a customer-facing environment and be used to working unsupervised.

Competencies Required:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working