Quotation & Order Support Specialist

City of Shakopee, MN; Cumbernauld; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Emerson in Cumbernauld, United Kingdom is seeking a Customer Support Administrator to provide high-quality commercial and administrative support throughout the quotation-to-order process. You will collaborate with customers, sales teams, channel partners, and internal stakeholders to ensure enquiries, quotations, orders and documentation are managed accurately and efficiently.

This role emphasizes data integrity, compliance with processes and quality standards, and opportunities to grow within a

Qualifications

• Higher education qualification or equivalent practical experience.
• Experience in customer service, customer support, sales administration, order management, or related field.
• Strong organisational and administrative skills with a high level of accuracy.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Provide professional, accurate, and timely support for customer enquiries.
• Act as a key contact for quotations, orders and order status updates.
• Prepare and issue accurate quotations following procedures and pricing guidance.
• Collaborate with Sales, Engineering, Product Management, Operations, Supply Chain and Finance to gather information.
• Review and process customer purchase orders for entry into systems.
• Generate order acknowledgements and documentation for on-time fulfilment.
• Support contract reviews and identify customer and compliance requirements.
• Communicate proactively with customers and stakeholders on progress and service requests.
• Maintain accurate customer, quotation and order data in approved systems.
• Support quality, trade compliance and ethical business practices.
• Contribute to continuous improvement for customer service and data quality.
• Work across teams to achieve shared objectives and outcomes.

Skills

Customer service

Order management

Communication

Organisational skills

Education

Higher education qualification or equivalent

Tools

Microsoft Office

ERP (Oracle/JDE)

CRM systems

Job description

Emerson in Cumbernauld, United Kingdom is seeking a Customer Support Administrator to provide high-quality commercial and administrative support throughout the quotation-to-order process. You will collaborate with customers, sales teams, channel partners, and internal stakeholders to ensure enquiries, quotations, orders and documentation are managed accurately and efficiently.

This role emphasizes data integrity, compliance with processes and quality standards, and opportunities to grow within a