Quality & Safety Lead — Primary Care & Risk

Black Country Integrated Care Board; Wolverhampton; Presencial; GBP 33.000 - 42.000; Jornada completa

Descripción de la vacante

Black Country Integrated Care Board in Birmingham is seeking a Quality Officer to support quality and safety across primary care. You will coordinate complex programmes, analyse quality data, and maintain robust risk and assurance systems to inform senior stakeholders.

You will conduct quality visits, investigations and audits, produce dashboards and reports, and develop KPI-driven monitoring. You will build strong partnerships with providers, professionals and regulators to drive improvement.

Formación

• Experience in quality and safety within healthcare settings.
• Ability to analyse incidents, complaints and patient experience.
• Strong report writing and stakeholder communication.
• Capability to manage multiple projects and deadlines.

Responsabilidades

• Collate, analyse and triangulate incidents, complaints and patient experience to identify risks and gaps.
• Maintain risk, action, investigation and assurance records and monitor progress.
• Coordinate quality visits, audits and reviews with criteria and action plans.
• Produce dashboards, reports and presentations for governance forums.
• Develop data collection and performance-monitoring systems with KPIs.
• Coordinate meetings and provide project advice and follow-up support.
• Build relationships with providers, professionals and regulators.
• Contribute to service improvement, policy development and risk management.
• Manage a portfolio of projects and deliver outcomes to deadlines.

Conocimientos

Quality assurance

Risk management

Data analysis

Stakeholder engagement

Project coordination

Descripción del empleo

Black Country Integrated Care Board in Birmingham is seeking a Quality Officer to support quality and safety across primary care. You will coordinate complex programmes, analyse quality data, and maintain robust risk and assurance systems to inform senior stakeholders.

You will conduct quality visits, investigations and audits, produce dashboards and reports, and develop KPI-driven monitoring. You will build strong partnerships with providers, professionals and regulators to drive improvement.