Quality Officer

Black Country Integrated Care Board; Wolverhampton; On-site; GBP 33,000 - 42,000; Full time

Job summary

Black Country Integrated Care Board in Birmingham is seeking a Quality Officer to support quality and safety across primary care. You will coordinate complex programmes, analyse quality data, and maintain robust risk and assurance systems to inform senior stakeholders.

You will conduct quality visits, investigations and audits, produce dashboards and reports, and develop KPI-driven monitoring. You will build strong partnerships with providers, professionals and regulators to drive improvement.

Qualifications

• Experience in quality and safety within healthcare settings.
• Ability to analyse incidents, complaints and patient experience.
• Strong report writing and stakeholder communication.
• Capability to manage multiple projects and deadlines.

Responsibilities

• Collate, analyse and triangulate incidents, complaints and patient experience to identify risks and gaps.
• Maintain risk, action, investigation and assurance records and monitor progress.
• Coordinate quality visits, audits and reviews with criteria and action plans.
• Produce dashboards, reports and presentations for governance forums.
• Develop data collection and performance-monitoring systems with KPIs.
• Coordinate meetings and provide project advice and follow-up support.
• Build relationships with providers, professionals and regulators.
• Contribute to service improvement, policy development and risk management.
• Manage a portfolio of projects and deliver outcomes to deadlines.

Skills

Quality assurance

Risk management

Data analysis

Stakeholder engagement

Project coordination

Job description

We are seeking a motivated and experienced Quality Officer to join our Quality and Safety Team, with a principal focus on primary care. This is an opportunity to contribute directly to the assurance, improvement and oversight of quality and patient safety across Birmingham, the Black Country and Solihull. Working with colleagues, providers and partners, you will coordinate complex programmes of work, analyse and triangulate quality intelligence, maintain robust risk and assurance systems, and produce clear reports and briefings for senior stakeholders. You will support quality visits, investigations, action plans, audits and performance monitoring, helping the ICB to meet its statutory and regulatory responsibilities. We are looking for someone who can work confidently in a complex and politically sensitive environment, manage competing priorities, communicate effectively with a wide range of stakeholders and turn detailed information into practical recommendations. You will join a collaborative and inclusive team committed to learning, improvement, health equity and better outcomes for local people.,

• Support delivery of the ICBs quality and safety objectives, primarily across primary care, with support to other portfolios as required.
• Collate, analyse and triangulate incidents, complaints, patient experience, regulatory information and other quality intelligence to identify risks, themes, trends and gaps in assurance.
• Maintain risk, action, investigation, improvement and assurance records, proactively monitoring progress and escalating concerns.
• Coordinate quality visits, audits and reviews, including preparation of criteria, reporting findings and monitoring resulting action plans.
• Produce accurate dashboards, reports, briefings, correspondence and presentations for operational and senior governance forums.
• Develop and maintain data collection, information management and performance-monitoring systems, including quality indicators and KPIs.
• Coordinate meetings and working groups, providing specialist project advice, information and follow-up support.
• Build constructive relationships with providers, professionals, patients, the public, regulators and partner organisations.
• Contribute to service improvement, policy and procedure development, risk management, business planning and efficient use of resources.
• Manage an agreed portfolio of projects and priorities independently, delivering high-quality outcomes to changing deadlines.

Birmingham, the Black Country and Solihull Integrated Care Board (ICB) brings together the NHS, local councils and voluntary sector partners to support 2.7 million people. Our vision is to make the area the healthiest place to live and work by improving life chances and reducing inequalities.