Quality & Returns Team Lead — Drive Standards

Job Advert; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 38,000; Full time

Job summary

BEDFORDPERM is seeking a Returns & Quality Control Team Leader to drive a combined Returns and Quality Control function in a busy operational environment. You will lead around eight staff, coordinate workloads and ensure quality standards across inspections, returns handling and cross-department collaboration.

The role requires strong leadership, experience in quality control and returns processes, and a proactive approach to continuous improvement.

Qualifications

• Experience leading a team in an operational environment.
• Strong knowledge of quality control processes and returns management.
• Ability to monitor KPIs and SLAs and drive improvements.

Responsibilities

• Lead a team of approximately eight employees, managing workload, performance and attendance.
• Oversee quality control inspections and production checks to meet quality standards.
• Manage returns process including inspections, repairs, replacements and credits while meeting KPI/ SLA targets.
• Monitor quality trends, investigate defects and implement corrective actions.
• Maintain accurate performance reports and records.
• Identify opportunities for efficiency, standardisation and continuous improvement.
• Ensure SOP compliance and effective collaboration with other departments.
• Coach and develop team members to enhance skills and cross-skilling.

Skills

Leadership

Team management

Quality control

KPI monitoring

Stakeholder management

Problem solving

Communication

Continuous improvement

Tools

Microsoft Excel

Word

Data/reporting tools

Job description

BEDFORDPERM is seeking a Returns & Quality Control Team Leader to drive a combined Returns and Quality Control function in a busy operational environment. You will lead around eight staff, coordinate workloads and ensure quality standards across inspections, returns handling and cross-department collaboration.

The role requires strong leadership, experience in quality control and returns processes, and a proactive approach to continuous improvement.