Afternoon Shift: Warehouse Team Lead – Returns Operations

Questech Recruitment Ltd; Oakenshaw; On-site; GBP 33,000 - 36,000; Full time

Job summary

Questech Recruitment Ltd in Oakenshaw is seeking a Warehouse Team Manager - Returns Operations to lead a fast-paced returns processing team on the shop floor. The role oversees up to 70,000 returns daily, focusing on performance, coaching and ensuring KPIs are achieved.

Key responsibilities include driving throughput, conducting regular reviews, identifying training needs and working with the management team to maintain a consistent operation and safety standards.

Qualifications

• Experience leading teams in a warehouse setting.
• Proven ability to manage performance in high-volume operations.
• Strong understanding of KPIs and data-driven coaching.

Responsibilities

• Lead and manage warehouse teams on a day-to-day basis.
• Drive performance directly from the shop floor.
• Set, monitor and manage operational KPIs and performance targets.
• Conduct regular performance reviews and address underperformance effectively.
• Coach, motivate and develop team members to achieve their full potential.
• Identify training needs and ensure staff receive appropriate training and support.
• Monitor productivity, quality, attendance and other key operational measures.
• Take ownership of performance issues and implement practical solutions.
• Work closely with other members of the management team to maintain a consistent operation.
• Support continuous improvement initiatives across the site.
• Ensure company procedures, health & safety standards and operational processes are followed.

Skills

Leadership

Performance management

KPIs

Job description

Questech Recruitment Ltd in Oakenshaw is seeking a Warehouse Team Manager - Returns Operations to lead a fast-paced returns processing team on the shop floor. The role oversees up to 70,000 returns daily, focusing on performance, coaching and ensuring KPIs are achieved.

Key responsibilities include driving throughput, conducting regular reviews, identifying training needs and working with the management team to maintain a consistent operation and safety standards.