Operations Team Lead - Returns & Quality Control

Job Advert; Cambridgeshire and Peterborough; On-site; GBP 31,000 - 37,000; Full time

Job summary

Job Advert in Cambridgeshire is seeking an experienced Operations Team Leader to coordinate a Returns and Quality Control team within a busy operational environment. You will lead, schedule and monitor a small team, ensuring quality standards and timely processing of returns.

The role emphasizes KPI and SLA performance, continuous improvement, coaching staff, and liaison with other departments to resolve issues.

Qualifications

• What we would like from you: Previous experience leading, supervising or coordinating employees within an operational environment
• Experience in Quality Control, Returns, manufacturing, warehousing or a similar environment would be advantageous
• Strong understanding of quality control processes, inspections and returns management
• Experience monitoring KPIs, SLAs and operational performance
• Good IT skills, including Microsoft Word, Excel, email and data/reporting tools
• Strong organisational and decision-making skills
• Ability to analyse KPI and quality data, identify trends and manage competing priorities
• Effective communication and stakeholder management skills
• Personal Attributes: Strong leadership skills with the ability to motivate and support a team
• Highly organised with the ability to prioritise workloads effectively
• Excellent written and verbal communication skills
• High attention to detail and a commitment to accuracy
• Confident in making decisions and resolving operational issues
• Proactive approach to problem-solving and continuous improvement
• Ability to work under pressure and manage competing operational demands
• Strong sense of accountability and ownership
• Collaborative approach to working with colleagues and other departments
• Focused on achieving targets, improving performance and maintaining consistent quality standards

Responsibilities

• Lead a team of approximately eight employees, managing workloads, performance, attendance and resource allocation
• Oversee quality control inspections, production checks and compliance with quality standards
• Manage the returns process, including inspections, repairs, replacements and credits, ensuring KPI and SLA targets are met
• Monitor quality trends, investigate defects and implement corrective actions
• Maintain accurate performance reports, databases and operational records
• Identify opportunities for continuous improvement, efficiency and process standardisation
• Ensure compliance with SOPs, inspection criteria and returns procedures
• Liaise with Operational Management, Customer Service, Repair Teams and other departments to resolve issues
• Support team development through coaching, training and cross-skilling

Job description

Job Advert in Cambridgeshire is seeking an experienced Operations Team Leader to coordinate a Returns and Quality Control team within a busy operational environment. You will lead, schedule and monitor a small team, ensuring quality standards and timely processing of returns.

The role emphasizes KPI and SLA performance, continuous improvement, coaching staff, and liaison with other departments to resolve issues.