Returns Operations Leader – Multi-Site & Impact

The Cotswold Company; Lichfield; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days holiday + bank holidays or TOI

Extra Day off for your birthday

Staff discount

Pension

Health and dental plans

Job summary

The Cotswold Company is seeking a Returns Shift Manager to lead our Returns operation from Fradley Park, overseeing receipt, inspection, refurbishment and disposal of returns. You will drive performance, manage budgets and coordinate with Product, Quality and Buying teams to recover value and cut waste.

You will manage a multi-site team, ensure safe handling of furniture, and plan staffing against demand while keeping stock accuracy high in our warehouse system.

Qualifications

• Experience leading multi-site returns or warehouse teams.
• Proven people-management, performance and absence handling.
• Budget control and cost awareness in a returns setting.
• Familiarity with warehouse or returns management systems and Excel.
• Strong health and safety awareness and attention to detail.

Responsibilities

• Lead, coach and develop a multi-site returns team.
• Ensure safety when handling large or damaged furniture.
• Manage returns budget for labour, refurbishment, recycling and write-offs.
• Track return rates, processing times and recovery value.
• Identify root causes of trends and coordinate fixes with Product/QA/Buying/delivery teams.
• Improve stock recovery and reduce waste; keep warehouse records accurate.

Skills

Leadership experience

People management

Budget management

Warehouse systems

Excel

Health and safety

Attention to detail

Tools

WMS systems

Excel

Job description

The Cotswold Company is seeking a Returns Shift Manager to lead our Returns operation from Fradley Park, overseeing receipt, inspection, refurbishment and disposal of returns. You will drive performance, manage budgets and coordinate with Product, Quality and Buying teams to recover value and cut waste.

You will manage a multi-site team, ensure safe handling of furniture, and plan staffing against demand while keeping stock accuracy high in our warehouse system.