Operations Team Leader: Returns & Quality Control

Osborne Appointments

Colne

On-site

GBP 35,000 - 48,000

Full time

7 days ago

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Job summary

Osborne Appointments in Cambridgeshire is seeking an experienced Operations Team Leader to coordinate aReturns and Quality Control team within a busy processing environment. You will lead, supervise and allocate resources, while ensuring quality standards and KPI targets are met.

You will drive continuous improvement, report on performance, and collaborate with cross-functional teams such as Customer Service and Repair.

Qualifications

Experience leading a team in an operational environment.
Experience in quality control, returns management or related areas preferred.
Ability to monitor KPIs, SLAs and performance.
Strong IT skills and data reporting abilities.

Responsibilities

Lead a team of approximately eight employees with workloads and performance oversight.
Oversee quality control inspections and ensure compliance with standards.
Manage returns process including inspections, repairs, replacements and credits.
Monitor quality trends, investigate defects and implement corrective actions.
Maintain performance reports, databases and records.
Identify opportunities for continuous improvement and standardisation.
Ensure SOPs and procedures are followed and liaise with other departments.
Support team development through coaching and training.