Operations Team Leader

Osborne Appointments; Colne; Presencial; GBP 35.000 - 48.000; Jornada completa

Descripción de la vacante

Osborne Appointments in Cambridgeshire is seeking an experienced Operations Team Leader to coordinate aReturns and Quality Control team within a busy processing environment. You will lead, supervise and allocate resources, while ensuring quality standards and KPI targets are met.

You will drive continuous improvement, report on performance, and collaborate with cross-functional teams such as Customer Service and Repair.

Formación

• Experience leading a team in an operational environment.
• Experience in quality control, returns management or related areas preferred.
• Ability to monitor KPIs, SLAs and performance.
• Strong IT skills and data reporting abilities.

Responsabilidades

• Lead a team of approximately eight employees with workloads and performance oversight.
• Oversee quality control inspections and ensure compliance with standards.
• Manage returns process including inspections, repairs, replacements and credits.
• Monitor quality trends, investigate defects and implement corrective actions.
• Maintain performance reports, databases and records.
• Identify opportunities for continuous improvement and standardisation.
• Ensure SOPs and procedures are followed and liaise with other departments.
• Support team development through coaching and training.

Conocimientos

Team leadership

KPI management

Quality control

Returns management

Stakeholder management

Data reporting

IT literacy

Coaching

Cross-functional collaboration

Herramientas

Microsoft Excel

Data reporting tools

Descripción del empleo

Role:Operations Team Leader

Contract: 18 Month Fix term Contract

Location: Cambridgeshire

Hours: 7:30am - 4pm (Early finishes on a Friday)

An excellent opportunity has arisen for an experiencedOperations Team Leader to lead and coordinate a combined Returns and Quality Control team within a busy operational environment.

This role plays a pivotal part in maintaining quality standards, overseeing returns processes, and ensuring the effective deployment of team members across different departments. You will be responsible for team leadership, performance monitoring, reporting, and driving continuous improvement across the department.

Duties of a Operations Team Leader:

• Lead a team of approximately eight employees, managing workloads, performance, attendance and resource allocation
• Oversee quality control inspections, production checks and compliance with quality standards
• Manage the returns process, including inspections, repairs, replacements and credits, ensuring KPI and SLA targets are met
• Monitor quality trends, investigate defects and implement corrective actions
• Maintain accurate performance reports, databases and operational records
• Identify opportunities for continuous improvement, efficiency and process standardisation
• Ensure compliance with SOPs, inspection criteria and returns procedures
• Liaise with Operational Management, Customer Service, Repair Teams and other departments to resolve issues
• Support team development through coaching, training and cross-skilling

What we would like from you

• Previous experience leading, supervising or coordinating employees within an operational environment
• Experience in Quality Control, Returns, manufacturing, warehousing or a similar environment would be advantageous
• Strong understanding of quality control processes, inspections and returns management
• Experience monitoring KPIs, SLAs and operational performance
• Good IT skills, including Microsoft Word, Excel, email and data/reporting tools
• Strong organisational and decision-making skills
• Ability to analyse KPI and quality data, identify trends and manage competing priorities
• Effective communication and stakeholder management skills

Personal Attributes

• Strong leadership skills with the ability to motivate and support a team
• Highly organised with the ability to prioritise workloads effectively
• Excellent written and verbal communication skills
• High attention to detail and a commitment to accuracy
• Confident in making decisions and resolving operational issues
• Proactive approach to problem-solving and continuous improvement
• Ability to work under pressure and manage competing operational demands
• Strong sense of accountability and ownership
• Collaborative approach to working with colleagues and other departments
• Focused on achieving targets, improving performance and maintaining consistent quality standards