Housing And Customer Service Coordinator

Your Housing Group; Lancashire; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Pension matching

Healthcare plan

Annual leave increase

Volunteer day

Discount scheme

Job summary

Your Housing Group in Lancashire is seeking a front-line Housing and Customer Service Coordinator to deliver a high-quality housing management service for older people, covering schemes in Lytham and surrounding areas. You'll be the first point of contact for customers and stakeholders, handling enquiries, letting properties, safety checks, tenancy management and engagement activities with residents.

The role is permanent, 35 hours per week, with a salary of £26,250–£29,000 depending on

Qualifications

• Knowledge of housing management legislation and tenancy principles.
• Experience delivering exemplary customer service, ideally to older people.
• Ability to build positive relationships with a diverse range of people.
• Willingness to travel between sites and adopt a flexible, proactive approach.

Responsibilities

• Let properties from enquiry to move-in.
• Conduct regular safety and safeguarding checks.
• Manage tenancy matters including enforcement and resolving low-level ASB.
• Engage with residents through meetings and feedback channels to improve service.

Skills

Housing management knowledge

Customer service

Relationship building

Travel between sites

Job description

Job Introduction

Salary: £26,250- £29,00 depending on experience

Contract: Permanent

Location: Lancashire FY8 3NP

Weekly Hours: 35 hours per week

So…. What is this role exactly?

This is an exciting opportunity for a front-line Housing and Customer Service Coordinator to join our Lancashire regional Older Peoples Service team, covering schemes in Lytham and supporting the rest of the region across Lancashire as required, to deliver a high quality, customer focused and proactive housing management service that meets the needs and requirements of older people.

You will often be a first point of contact for our customers, other internal teams and stakeholders, for specialist advice and assistance on a wide range of housing management related queries or issues and will be passionate about ensuring that customers can enjoy a safe, comfortable environment in their homes and continue to live as independently as possible.

What will my working week look like?

The core hours for our customers are 9am to 5pm so we need to ensure adequate cover is in place to support our service offer.

What will I be responsible for doing?

You will play a key role in our customers lives from the very first contact, and will support with

• Letting properties, from enquiry through to customers moving into their new home.
• Regular checks to ensure the safety, wellbeing and safeguarding of our customers.
• Effective and supportive housing management throughout the tenancy including, when needed tenancy enforcement and investigating low level anti-social behaviour through to resolution.
• Maintaining a positive climate for resident engagement, including supporting and leading at customer meetings, housing surgeries and listening and responding to all feedback, whether positive or negative in line with our customer values and business priorities.

One of the great things about this role is having the opportunity to make a real difference for our customers and communities. Ultimately, you will be driven to get things right first time to achieve successful outcomes for our customers.

It’s a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG’s service to our customers.

And what would make me stand out from the crowd?

To be a successful as a Housing Coordinator, here at YHG, you will have….

• Some knowledge of housing management legislation and housing/tenancy management principles
• Experience of delivering exemplary customer service ideally to older people
• Ability to build positive relationships with a diverse range of people
• Ability to travel easily between sites where needed and a flexible, proactive approach

Ideally you will be….

• A flexible and collaborative team player with the ability to create a positive environment and listen to customers, putting them first
• Able to effectively engage with internal and external stakeholders and key partners
• Resilient and adaptable, able to prioritise a busy and reactive workload
• A great communicator, written and verbal, with excellent attention to detail

This role is really suited to someone who likes to positively engage with a diverse range of people to get things right first time and produce excellent results for customers, colleagues and the wider community.

That all sounds great, what’s in it for me?

In return we offer £26,250- £29,000 (depending on experience)for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments), an option to buy up to one weeks further holiday, an annual volunteering day, and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - .

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Additions

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 20th October 2026

We review applications as they’re received and reserve the right to close this advert early;

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1