Quality & Governance Coordinator — Hybrid Role

Skylight Psychiatry Ltd; Basingstoke; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Birthday off

Devices provided

Professional development

Annual salary review

Job summary

Skylight Psychiatry Ltd is seeking a Quality & Governance Coordinator to support the organisation’s quality and governance activities, including patient-facing assurance processes. The role focuses on maintaining accurate records, tracking actions and deadlines, and supporting leads to ensure governance is managed consistently and in line with regulatory requirements.

The postholder works within agreed processes; accountability for clinical decisions remains with leads, while the coordinator

Qualifications

• Strong administrative and organisational skills with high attention to detail.
• Proactive and can-do attitude.
• Demonstrate initiative, opportunities to improve processes.
• Experience coordinating complex processes, casework, or workflows.
• Confidence managing deadlines and handling sensitive information.
• Clear and professional written communication skills.
• High resilience and ability to work calmly with emotionally charged material.
• Experience working in quality and clinical governance with a passion in the field.

Responsibilities

• Maintain governance logs and registers for complaints, incidents, and SARs.
• Track actions, deadlines, and progress across governance processes.
• Support audits, reviews, and regulatory activity with effective document collation and tracking.
• Support the collation and sharing of quality and governance reports.
• Act as a central coordination point for complaints.
• Log and acknowledge complaints in line with internal procedures ensuring adherence to timescales.
• Coordinate information gathering with clinical and operational teams.
• Support the investigation and preparation of responses to complaints prior sign off by a manager.
• Log and acknowledge SARs in line with statutory timescales.
• Coordinate collation of information across systems and teams; prepare SAR packs for review.
• Monitor and track deadlines to support timely completion.
• Maintain the incident log and ensure incidents are recorded accurately.
• Gather further information where required and support the incident review process.
• Track investigation progress and associated actions.
• Chase updates and support timely completion of reviews.
• Assist with data collation for internal reporting and learning activity.
• Extract and collate information from systems to support complaints, incidents, SARs, and reviews.
• Prepare clear chronologies and evidence packs as directed.
• Ensure all information is handled securely per data protection requirements.
• Provide administrative and coordination support across governance activity, including audits, risk registers, policy reviews and action plans.
• Support consistent application of governance processes across the organisation.
• Escalate risks, delays, or concerns as needed.
• Contribute to continuous improvement through tracking, reporting, and coordination.
• Support sharing and embedding learning from incidents/complaints with relevant teams.
• Support monitoring to ensure actions from incidents/complaints are completed timely.

Skills

Administrative skills

Organisational skills

Proactive attitude

Initiative

Deadline management

Written communication

Data handling

Digital systems

Tools

Case management tools

Databases

Job description

Skylight Psychiatry Ltd is seeking a Quality & Governance Coordinator to support the organisation’s quality and governance activities, including patient-facing assurance processes. The role focuses on maintaining accurate records, tracking actions and deadlines, and supporting leads to ensure governance is managed consistently and in line with regulatory requirements.

The postholder works within agreed processes; accountability for clinical decisions remains with leads, while the coordinator