Quality & Governance Coordinator

Skylight Psychiatry Ltd; Basingstoke; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Birthday off

Devices provided

Professional development

Annual salary review

Job summary

Skylight Psychiatry Ltd is seeking a Quality & Governance Coordinator to support the organisation’s quality and governance activities, including patient-facing assurance processes. The role focuses on maintaining accurate records, tracking actions and deadlines, and supporting leads to ensure governance is managed consistently and in line with regulatory requirements.

The postholder works within agreed processes; accountability for clinical decisions remains with leads, while the coordinator

Qualifications

• Strong administrative and organisational skills with high attention to detail.
• Proactive and can-do attitude.
• Demonstrate initiative, opportunities to improve processes.
• Experience coordinating complex processes, casework, or workflows.
• Confidence managing deadlines and handling sensitive information.
• Clear and professional written communication skills.
• High resilience and ability to work calmly with emotionally charged material.
• Experience working in quality and clinical governance with a passion in the field.

Responsibilities

• Maintain governance logs and registers for complaints, incidents, and SARs.
• Track actions, deadlines, and progress across governance processes.
• Support audits, reviews, and regulatory activity with effective document collation and tracking.
• Support the collation and sharing of quality and governance reports.
• Act as a central coordination point for complaints.
• Log and acknowledge complaints in line with internal procedures ensuring adherence to timescales.
• Coordinate information gathering with clinical and operational teams.
• Support the investigation and preparation of responses to complaints prior sign off by a manager.
• Log and acknowledge SARs in line with statutory timescales.
• Coordinate collation of information across systems and teams; prepare SAR packs for review.
• Monitor and track deadlines to support timely completion.
• Maintain the incident log and ensure incidents are recorded accurately.
• Gather further information where required and support the incident review process.
• Track investigation progress and associated actions.
• Chase updates and support timely completion of reviews.
• Assist with data collation for internal reporting and learning activity.
• Extract and collate information from systems to support complaints, incidents, SARs, and reviews.
• Prepare clear chronologies and evidence packs as directed.
• Ensure all information is handled securely per data protection requirements.
• Provide administrative and coordination support across governance activity, including audits, risk registers, policy reviews and action plans.
• Support consistent application of governance processes across the organisation.
• Escalate risks, delays, or concerns as needed.
• Contribute to continuous improvement through tracking, reporting, and coordination.
• Support sharing and embedding learning from incidents/complaints with relevant teams.
• Support monitoring to ensure actions from incidents/complaints are completed timely.

Skills

Administrative skills

Organisational skills

Proactive attitude

Initiative

Deadline management

Written communication

Data handling

Digital systems

Tools

Case management tools

Databases

Job description

Quality & Governance Coordinator

Reports to: Quality and Governance Lead

Salary: £32,000–£35,000 per annum, depending on experience

Location: Basingstoke - Hybrid (with occasional travel to office as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Quality & Governance Coordinator provides support across the organisation’s quality and governance activities, including patient-facing assurance processes. The role focuses on maintaining accurate records, tracking actions and deadlines, coordinating information gathering, and supporting leads to ensure governance activity is managed consistently and in line with regulatory requirements.

The postholder works within agreed processes and delegated authority. Accountability for clinical decision-making, formal investigations and final sign-off remains with the relevant leads, while the postholder plays a key role in enabling effective governance through robust coordination and information management.

Key Responsibilities

Quality & governance coordination

• Maintain accurate and up-to-date governance logs and registers, including complaints, incidents, and Subject Access Requests
• Track actions, deadlines, and progress across governance processes, proactively following up outstanding items
• Support preparation for audits, reviews, and regulatory activity through effective document collation and tracking
• Support the collation and sharing of quality and governance reports

Complaints coordination

• Act as a central coordination point for complaints
• Log and acknowledge complaints in line with internal procedures ensuring adherence to relevant timescales
• Coordinate information gathering with clinical and operational teams
• Support the investigation and preparation of responses to complaints prior sign off by a manager

Subject Access Request (SAR) administration

• Log and acknowledge SARs in line with statutory timescales
• Coordinate collation of information across systems and teamsPrepare SAR information packs for review and sign-off by the relevant manager
• Monitor and track deadlines to support timely completion

Incident tracking and reporting

• Maintain the incident log and ensure incidents are recorded accurately
• Gather further information where required and support the incident review process
• Track investigation progress and associated actions
• Chase updates and support timely completion of reviews
• Assist with data collation for internal reporting and learning activity

Information gathering and systems support

• Extract and collate information from the patient management system and other relevant systems to support complaints, incidents, SARs, and reviews
• Prepare clear chronologies and evidence packs as directed
• Ensure all information is handled securely and in accordance with data protection requirements

General governance support

• Provide administrative and coordination support across wider quality and governance activity, including audits, risk registers, service development plans, policy reviews and associated action plans.
• Support consistent application of governance processes across the organisation
• Escalate risks, delays, or concerns in line with agreed escalation routes
• Contribute to continuous improvement through accurate tracking, reporting, and coordination
• Support with sharing and embedding learning from incidents/complaints with relevant teams.
• Support with monitoring to ensure any actions arising from relevant incidents/complaints are shared and completed within relevant timescales

Person Specification

Essential

• Strong administrative and organisational skills with high attention to detail
• Proactive and can-do attitude
• Demonstrate initiative, identifying opportunities to improve processes
• Experience coordinating complex processes, casework, or workflows
• Confidence managing deadlines and handling sensitive information
• Clear and professional written communication skills
• High resilience and ability to work calmly with emotionally charged material
• Confidence using digital systems, databases, and case management tools
• Experience working in quality and clinical governance with a passion in the field

Desirable

• Experience working in healthcare or regulated environments is highly desirable

Benefits

• Opportunities for professional development and growth within the service
• Annual salary review
• 25 days annual leave.
• Pension scheme offered
• Birthday off as additional leave
• Work related electronic devices provided

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.