Clinical Quality & Governance Coordinator

Telemedicine-Clinic; Reading; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Telemedicine Clinic (TMC) is seeking a Quality Co-ordinator to support the Quality Manager across the UK. You will focus on clinical governance, incident and complaint management, audits, risk management and continuous improvement.

The role is a 40-hour week with hybrid working, regular travel to the Reading office and occasional UK/international travel. Radiology governance experience and PSIRF knowledge are highly valued; clinical registration is desirable.

Qualifications

• ,Experience in quality or clinical governance, including clinical complaints and incident management.
• Direct radiology governance experience and knowledge of QSI standards.
• Knowledge and practical application of the PSIRF framework.
• Understanding of ISO requirements.
• Investigation-process and PSIRF training are desirable.
• Clinical registration with the NMC, HCPC or an equivalent professional body is desirable.

Responsibilities

• Maintain the Quality Management System and compliance with certifications, regulations and customer requirements.
• Help implement group policies and procedures and monitor compliance.
• Promote a quality culture through guidance, training and practical support.
• Prepare quality data for UK clients and attend client meetings when required.
• Manage the timely recording and triage of incidents, adverse events, non-conformities and complaints.
• Support risk assessment, root cause analysis, corrective actions, trend monitoring and quality reporting.
• Provide administrative support for medical incident investigations and communicate with clients on cases.
• Plan and participate in internal and external audits, accreditation activities and follow-up actions.
• Support risk management across TMC offices and departments.
• Deputise for the Quality Manager when required and undertake other relevant duties.

Skills

Quality governance

Incident management

Clinical governance

Radiology governance

PSIRF framework

LEAN mindset

Microsoft 365

Education

NMC/HCPC registration (desirable)

Tools

Microsoft 365

Job description

Telemedicine Clinic (TMC) is seeking a Quality Co-ordinator to support the Quality Manager across the UK. You will focus on clinical governance, incident and complaint management, audits, risk management and continuous improvement.

The role is a 40-hour week with hybrid working, regular travel to the Reading office and occasional UK/international travel. Radiology governance experience and PSIRF knowledge are highly valued; clinical registration is desirable.