Head of Quality and Governance

ExamWorks Investigation Services Limited; Norwich; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

ExamWorks Investigation Services Limited is seeking a Head of Quality and Governance to lead quality assurance and governance across the UK. Based in Norwich with hybrid working, you will report to the Clinical Director and shape policy, drive service improvement, and safeguard delivery of safe, compassionate care.

You will chair Governance Group meetings, oversee incident investigations, develop clinical policies, monitor regulatory compliance (CQC, data protection, health & safety) and guide

Qualifications

• HCPC registered clinician with governance experience.
• Minimum 5 years post-registration, leadership or quality roles.
• Strong grasp of clinical frameworks and audit processes.
• Excellent communication, judgement, and relationship-building skills.
• Calm, considered and skilled at managing sensitive and complex issues.
• Qualifications in project management or quality improvement.
• Experience conducting clinical incident investigations.
• Practical understanding of regulatory frameworks and inspection readiness.

Responsibilities

• Provide clear, credible clinical leadership across the service.
• Chair Governance Group meetings and present to board level.
• Lead incident reviews and ensure recommendations are followed through.
• Develop and refine clinical policies and procedures.
• Monitor regulatory compliance, including CQC, data protection and health & safety standards.
• Support governance integration across newly acquired services.
• Directly line manage the Quality & Governance Support Officer.
• Track emerging NHS policy and lead the compilation of our Governance Report.

Skills

Clinical governance

Leadership

Communication

Incident investigation

Regulatory knowledge

Quality improvement

Policy development

Relationship building

Education

HCPC registration

Project management qualification

Quality improvement qualification

Job description

Head of Quality and Governance
Legal and Compliance Permanent Aug 26, 2026

Head of Quality and Governance

Location: ideally based in Norwich NR1,Hybrid working.
Hours: Full-time, 40 hours per week
Salary: £50,000 to £60,000 per annum

As our services continue to grow across the UK, we’re seeking a Head of Quality and Governance to lead with confidence, compassion, and clinical expertise. Reporting directly to the Clinical Director, this senior appointment offers scope to influence outcomes, elevate standards, and ensure our governance approach is both robust and forward-thinking.

Your Role

This is a strategic and hands-on leadership position, suited to someone who excels in quality assurance and service improvement. You’ll guide clinical teams, oversee governance structures, and play an instrumental role in safeguarding the delivery of safe, effective and compassionate care.

Key Responsibilities

• Provide clear, credible clinical leadership across the service.
• Chair Governance Group meetings and present to board level.
• Lead incident reviews and ensure recommendations are followed through.
• Develop and refine clinical policies and procedures.
• Monitor regulatory compliance, including CQC, data protection and health & safety standards.
• Support governance integration across newly acquired services.
• Directly line manage the Quality & Governance Support Officer.
• Track emerging NHS policy and lead the compilation of our Governance Report.

About You

• HCPC registered clinician (e.g. Physiotherapist) with extensive governance experience.
• A minimum of 5 years’ post-registration, ideally within leadership or quality roles.
• Strong grasp of clinical frameworks and audit processes.
• Excellent communication, judgement, and relationship-building skills.
• Calm, considered and skilled at managing sensitive and complex issues.
• Qualifications in project management or quality improvement.
• Experience conducting clinical incident investigations.
• Practical understanding of regulatory frameworks and inspection readiness.

We’re Looking for Someone Who…

• Leads with integrity and emotional intelligence.
• Takes a collaborative approach and brings teams together with purpose.
• Values transparency and isn’t afraid to challenge constructively.
• Combines operational rigour with vision for innovation.

The date we are looking to schedule interviews for is Friday 25th September 2026
BH1315
PP1