Quality Engineer: Customer Complaints & 8D Leader

Reliance Worldwide Corporation; West Drayton; On-site; GBP 38,000 - 58,000; Full time

Benefits offered by this job

A competitive salary

25 days holiday

Flexible holiday buy/sell scheme

Recognition and reward scheme

Learning and development

On site Café (West Drayton site)

Employee Assistance Programme

Cycle to Work & Tech Scheme

Enhanced Maternity & Partner leave

Job summary

Reliance Worldwide Corporation is seeking an experienced Quality Engineer (Customer) to join a leading manufacturer of plastic parts. You will manage customer and supplier complaints across multiple sectors, leading 8D problem-solving with cross-functional teams, and acting as the primary contact for claims.

You will collaborate with Sales, QA, Engineering and Production to ensure timely closed actions, interpret customer requirements, and report progress to upper management while supporting

Qualifications

• Experience with 8D, FAIRs and related tools.
• Experience handling customer complaints and supplier audits.
• Maintaining the customer and supplier complaints database.
• Understanding of Control Plan, FMEA and PPAP documentation.
• Read technical drawings and measure plastic parts with non-contact equipment.
• Knowledge of IATF 16949 or ISO 9001:2015 is advantageous.
• Lean/Six Sigma and Kaizen are advantageous.
• Methodical and process-driven with strong reporting and communication.
• Able to work with minimal supervision.

Responsibilities

• Effectively and efficiently manage all customer complaints daily.
• Lead 8D problem-solving with cross-functional teams.
• Be first point of contact for customer and supplier claims.
• Communicate progress and provide data-driven reports.
• Lead corrective and preventive actions to completion.
• Support meetings and relay customer requirements to suppliers.
• Collaborate with Sales, QA, Engineering and Production to meet timelines.
• Interpret and communicate customer requirements within the business.
• Monitor KPIs for claims and report to management.

Skills

8D/FAIR

Customer claims

Supplier audits

Control Plan/FMEA

PPAP docs

Drawings interpretation

IATF16949/ISO9001

Lean Six Sigma

Kaizen

Reporting skills

Autonomous work

Tools

MS Office

Job description

Reliance Worldwide Corporation is seeking an experienced Quality Engineer (Customer) to join a leading manufacturer of plastic parts. You will manage customer and supplier complaints across multiple sectors, leading 8D problem-solving with cross-functional teams, and acting as the primary contact for claims.

You will collaborate with Sales, QA, Engineering and Production to ensure timely closed actions, interpret customer requirements, and report progress to upper management while supporting