Quality Engineer: 8D Lead for Customer & Supplier Claims

Reliance Worldwide Corporation; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Holiday buy/sell

Recognition scheme

Learning and development

On site café

Employee Assistance Program

Cycle to Work

Maternity & Partner leave

Job summary

Reliance Worldwide Corporation is seeking an experienced Quality Engineer (Customer) to join a leading manufacturer of plastic parts. You will manage customer and supplier complaints across multiple sectors, leading 8D problem solving and cross-functional teams.

You will chair corrective actions, communicate progress with data-driven reports, and collaborate with Sales, QA, Engineering and Production to ensure timely closure and support customer requirements.

Qualifications

• Good understanding in 8D, FAIR's methodology and associated tools (required)
• Experience in dealing with customers claims and supplier audits (required)
• Maintaining and managing the customer and supplier complaints database.
• Good understanding of Control Plan, FMEA and all relevant PPAP documentation
• To be able to understand and work with technical drawings, as well as dimensionally measuring plastic parts with Non-Contact measurement equipment.
• Working knowledge of IATF 16949 or ISO9001:2015 requirements (advantage)
• Lean / Six Sigma (advantage)
• Kaizen (advantage)
• Methodical and Process driven
• Excellent reporting skills and clear communication
• Work with minimum or no supervision

Responsibilities

• Effectively and efficiently, manage all customer complaints on daily basis.
• Lead and facilitate 8D problem-solving activities, forming cross-functional teams to investigate customer complaint and supplier issues through structured root cause analysis
• First quality contact and customer contact for all customers and suppliers claims.
• Communicate 8D progress and results, preparing clear, data driven reports for customers, suppliers and internal stakeholders, and ensuring timely closure in line with requirements
• Actively Lead and Chair tasks towards successful completion of all corrective or preventive actions needed.
• Support customer and internal meetings to share development status and report inwardly the customer requirements to suppliers.
• Cross functionally works with internal departments (Sales, QA, Engineering and Production) to ensure elements are covered and cleared to agreed timescales.
• Interpret and communicate customer requirements within the business.
• Follow internal KPI for customer and supplier claims and report to higher management.

Skills

8D & FAIR

Customer claims

Complaints DB

Control Plan & FMEA

Technical drawings

IATF 16949

Lean Six Sigma

Kaizen

Process driven

Clear communication

Self-motivated

Tools

Microsoft Office

Job description

Reliance Worldwide Corporation is seeking an experienced Quality Engineer (Customer) to join a leading manufacturer of plastic parts. You will manage customer and supplier complaints across multiple sectors, leading 8D problem solving and cross-functional teams.

You will chair corrective actions, communicate progress with data-driven reports, and collaborate with Sales, QA, Engineering and Production to ensure timely closure and support customer requirements.