Quality Engineer

Johnson Controls, Inc.; Great Yarmouth; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Pension scheme

Life assurance

Employee Assistance Program

Employee referral scheme

Employee discounts

Cycle to Work scheme

Discounts on Johnson Controls products

Ongoing training and career developm…

Job summary

Johnson Controls Great Yarmouth is seeking a Quality Engineer to maintain and improve product quality, support customer satisfaction and ensure compliance with quality management standards. You will work closely with production, engineering and suppliers in an office-based role with regular cross-functional interaction.

Responsibilities include investigating complaints and non-conformances, managing quality records in Q-Pulse, facilitating root cause analysis, and driving continuous improvement

Qualifications

• Experience in quality engineering, QA or manufacturing quality.
• Knowledge of quality management systems and non-conformance processes.
• Experience investigating customer complaints and implementing corrective actions.
• Strong problem-solving and root cause analysis skills.
• Ability to communicate effectively with customers and internal stakeholders.
• Good IT skills, including Microsoft Office applications.
• Understanding of manufacturing processes and quality control principles.

Responsibilities

• Investigate customer complaints, warranty issues and internal non-conformances to identify root causes and implement corrective actions.
• Manage quality records, complaints and corrective actions within the Q-Pulse Quality Management System.
• Support and facilitate root cause analysis activities using recognised quality tools and methodologies.
• Work closely with production and engineering teams to improve processes, reduce defects and enhance product quality.
• Monitor quality performance metrics and prepare reports for management review.
• Conduct product and process audits to ensure compliance with company procedures and quality standards.
• Liaise with customers regarding quality concerns, providing timely updates and resolution plans.
• Support supplier quality activities and contribute to supplier performance improvement initiatives.
• Assist with continuous improvement projects across manufacturing and operational processes.
• Ensure compliance with Health & Safety, Environmental and Quality requirements at all times.

Skills

Quality engineering

Quality management

Root cause analysis

Customer communication

IT skills (MS Office)

Organisational skills

Manufacturing processes

Tools

Q-Pulse

Navision

Job description

What You Will Do

As a Quality Engineer at Johnson Controls Great Yarmouth, you will play a key role in maintaining and improving product quality, customer satisfaction and compliance with quality management standards. Working closely with production, engineering, supply chain and customers, you will lead investigations into quality issues, support continuous improvement initiatives and ensure effective resolution of customer complaints and non-conformances. This is an office-based role with regular interaction across manufacturing and operational teams.

What We Offer

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme
• Life assurance
• Employee Assistance Program
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Ongoing training and career development opportunities
• Supportive, collaborative and safety-driven culture

How You Will Do It

• Investigate customer complaints, warranty issues and internal non-conformances to identify root causes and implement corrective actions.
• Manage quality records, complaints and corrective actions within the Q-Pulse Quality Management System.
• Support and facilitate root cause analysis activities using recognised quality tools and methodologies.
• Work closely with production and engineering teams to improve processes, reduce defects and enhance product quality.
• Monitor quality performance metrics and prepare reports for management review.
• Conduct product and process audits to ensure compliance with company procedures and quality standards.
• Liaise with customers regarding quality concerns, providing timely updates and resolution plans.
• Support supplier quality activities and contribute to supplier performance improvement initiatives.
• Assist with continuous improvement projects across manufacturing and operational processes.
• Ensure compliance with Health & Safety, Environmental and Quality requirements at all times.

What We Are Looking For

Required

• Experience within a quality engineering, quality assurance or manufacturing quality role.
• Knowledge of quality management systems and non-conformance processes.
• Experience investigating customer complaints and implementing corrective actions.
• Strong problem-solving and root cause analysis skills.
• Ability to communicate effectively with customers and internal stakeholders.
• Good IT skills, including Microsoft Office applications.
• Strong organisational skills with the ability to manage multiple priorities.
• Understanding of manufacturing processes and quality control principles.

Beneficial

• Experience using Q-Pulse, Navision or similar business systems.
• Knowledge of ISO 9001 quality management standards.
• Internal Auditor qualification or audit experience.
• Experience within an engineering or manufacturing environment.
• Continuous improvement knowledge, including Lean or Six Sigma methodologies.
• Understanding of warranty management and customer complaint processes.

This role offers an excellent opportunity to develop within the Quality and EHS function while contributing to operational excellence and customer satisfaction across the Great Yarmouth site.