Quality Engineer — Root-Cause & Process Improvement

Johnson Controls, Inc.; Great Yarmouth; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Pension scheme

Life assurance

Employee Assistance Program

Employee referral scheme

Employee discounts

Cycle to Work scheme

Discounts on Johnson Controls products

Ongoing training and career developm…

Job summary

Johnson Controls Great Yarmouth is seeking a Quality Engineer to maintain and improve product quality, support customer satisfaction and ensure compliance with quality management standards. You will work closely with production, engineering and suppliers in an office-based role with regular cross-functional interaction.

Responsibilities include investigating complaints and non-conformances, managing quality records in Q-Pulse, facilitating root cause analysis, and driving continuous improvement

Qualifications

• Experience in quality engineering, QA or manufacturing quality.
• Knowledge of quality management systems and non-conformance processes.
• Experience investigating customer complaints and implementing corrective actions.
• Strong problem-solving and root cause analysis skills.
• Ability to communicate effectively with customers and internal stakeholders.
• Good IT skills, including Microsoft Office applications.
• Understanding of manufacturing processes and quality control principles.

Responsibilities

• Investigate customer complaints, warranty issues and internal non-conformances to identify root causes and implement corrective actions.
• Manage quality records, complaints and corrective actions within the Q-Pulse Quality Management System.
• Support and facilitate root cause analysis activities using recognised quality tools and methodologies.
• Work closely with production and engineering teams to improve processes, reduce defects and enhance product quality.
• Monitor quality performance metrics and prepare reports for management review.
• Conduct product and process audits to ensure compliance with company procedures and quality standards.
• Liaise with customers regarding quality concerns, providing timely updates and resolution plans.
• Support supplier quality activities and contribute to supplier performance improvement initiatives.
• Assist with continuous improvement projects across manufacturing and operational processes.
• Ensure compliance with Health & Safety, Environmental and Quality requirements at all times.

Skills

Quality engineering

Quality management

Root cause analysis

Customer communication

IT skills (MS Office)

Organisational skills

Manufacturing processes

Tools

Q-Pulse

Navision

Job description

Johnson Controls Great Yarmouth is seeking a Quality Engineer to maintain and improve product quality, support customer satisfaction and ensure compliance with quality management standards. You will work closely with production, engineering and suppliers in an office-based role with regular cross-functional interaction.

Responsibilities include investigating complaints and non-conformances, managing quality records in Q-Pulse, facilitating root cause analysis, and driving continuous improvement