Quality Engineer

Johnson Controls; Great Yarmouth; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Pension scheme

Life assurance

Employee Assistance Program

Employee referral scheme

Employee discounts

Cycle to Work scheme

Discounts on Johnson Controls products

Ongoing training and careerdevelopment

Supportive culture

Job summary

Johnson Controls Great Yarmouth is seeking a Quality Engineer to maintain and improve product quality, customer satisfaction and compliance. You will lead investigations into quality issues and support continuous improvement across production, engineering and supply chain.

The role requires strong problem solving, root-cause analysis and effective communication with customers and internal teams; familiarity with Q-Pulse and ISO 9001 is advantageous.

Qualifications

• Required experience in quality engineering, QA or manufacturing quality.
• Knowledge of quality management systems and non-conformance processes.
• Experience investigating customer complaints and implementing corrective actions.
• Strong problem-solving and root cause analysis skills.
• Effective communication with customers and internal stakeholders.
• Good IT skills with Microsoft Office.
• Organisational skills to manage multiple priorities.
• Understanding of manufacturing processes and quality control principles.
• Experience using Q-Pulse or Navision is beneficial.
• Awareness of ISO 9001 standards; internal auditor experience is a plus.
• Experience in engineering or manufacturing environments.
• Continuous improvement knowledge (Lean or Six Sigma).
• Understanding warranty management and customer complaint processes.

Responsibilities

• Investigate customer complaints, warranty issues and internal non-conformances to identify root causes and implement corrective actions.
• Manage quality records, complaints and corrective actions within the Q-Pulse Quality Management System.
• Support and facilitate root cause analysis activities using recognised quality tools and methodologies.
• Work closely with production and engineering teams to improve processes, reduce defects and enhance product quality.
• Monitor quality performance metrics and prepare reports for management review.
• Conduct product and process audits to ensure compliance with company procedures and quality standards.
• Liaise with customers regarding quality concerns, providing timely updates and resolution plans.
• Support supplier quality activities and contribute to supplier performance improvement initiatives.
• Assist with continuous improvement projects across manufacturing and operational processes.
• Ensure compliance with Health & Safety, Environmental and Quality requirements at all times.

Skills

Quality engineering

Root cause analysis

Customer communication

Problem solving

Tools

Q-Pulse

Navision

Job description

What You Will Do

As a Quality Engineer at Johnson Controls Great Yarmouth, you will play a key role in maintaining and improving product quality, customer satisfaction and compliance with quality management standards. Working closely with production, engineering, supply chain and customers, you will lead investigations into quality issues, support continuous improvement initiatives and ensure effective resolution of customer complaints and non-conformances. This is an office-based role with regular interaction across manufacturing and operational teams.

What We Offer

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme
• Life assurance
• Employee Assistance Program
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Ongoing training and career development opportunities
• Supportive, collaborative and safety-driven culture

How You Will Do It

• Investigate customer complaints, warranty issues and internal non-conformances to identify root causes and implement corrective actions.
• Manage quality records, complaints and corrective actions within the Q-Pulse Quality Management System.
• Support and facilitate root cause analysis activities using recognised quality tools and methodologies.
• Work closely with production and engineering teams to improve processes, reduce defects and enhance product quality.
• Monitor quality performance metrics and prepare reports for management review.
• Conduct product and process audits to ensure compliance with company procedures and quality standards.
• Liaise with customers regarding quality concerns, providing timely updates and resolution plans.
• Support supplier quality activities and contribute to supplier performance improvement initiatives.
• Assist with continuous improvement projects across manufacturing and operational processes.
• Ensure compliance with Health & Safety, Environmental and Quality requirements at all times.

What We Are Looking For

• Required Experience within a quality engineering, quality assurance or manufacturing quality role.
• Knowledge of quality management systems and non-conformance processes.
• Experience investigating customer complaints and implementing corrective actions.
• Strong problem-solving and root cause analysis skills.
• Ability to communicate effectively with customers and internal stakeholders.
• Good IT skills, including Microsoft Office applications.
• Strong organisational skills with the ability to manage multiple priorities.
• Understanding of manufacturing processes and quality control principles.
• Beneficial Experience using Q-Pulse, Navision or similar business systems.
• Knowledge of ISO 9001 quality management standards.
• Internal Auditor qualification or audit experience.
• Experience within an engineering or manufacturing environment.
• Continuous improvement knowledge, including Lean or Six Sigma methodologies.
• Understanding of warranty management and customer complaint processes.

This role offers an excellent opportunity to develop within the Quality and EHS function while contributing to operational excellence and customer satisfaction across the Great Yarmouth site. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.