Quality Engineer - Root Cause & Process Improvement

Johnson Controls; Great Yarmouth; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Pension scheme

Life assurance

Employee Assistance Program

Employee referral scheme

Employee discounts

Cycle to Work scheme

Discounts on Johnson Controls products

Ongoing training and careerdevelopment

Supportive culture

Job summary

Johnson Controls Great Yarmouth is seeking a Quality Engineer to maintain and improve product quality, customer satisfaction and compliance. You will lead investigations into quality issues and support continuous improvement across production, engineering and supply chain.

The role requires strong problem solving, root-cause analysis and effective communication with customers and internal teams; familiarity with Q-Pulse and ISO 9001 is advantageous.

Qualifications

• Required experience in quality engineering, QA or manufacturing quality.
• Knowledge of quality management systems and non-conformance processes.
• Experience investigating customer complaints and implementing corrective actions.
• Strong problem-solving and root cause analysis skills.
• Effective communication with customers and internal stakeholders.
• Good IT skills with Microsoft Office.
• Organisational skills to manage multiple priorities.
• Understanding of manufacturing processes and quality control principles.
• Experience using Q-Pulse or Navision is beneficial.
• Awareness of ISO 9001 standards; internal auditor experience is a plus.
• Experience in engineering or manufacturing environments.
• Continuous improvement knowledge (Lean or Six Sigma).
• Understanding warranty management and customer complaint processes.

Responsibilities

• Investigate customer complaints, warranty issues and internal non-conformances to identify root causes and implement corrective actions.
• Manage quality records, complaints and corrective actions within the Q-Pulse Quality Management System.
• Support and facilitate root cause analysis activities using recognised quality tools and methodologies.
• Work closely with production and engineering teams to improve processes, reduce defects and enhance product quality.
• Monitor quality performance metrics and prepare reports for management review.
• Conduct product and process audits to ensure compliance with company procedures and quality standards.
• Liaise with customers regarding quality concerns, providing timely updates and resolution plans.
• Support supplier quality activities and contribute to supplier performance improvement initiatives.
• Assist with continuous improvement projects across manufacturing and operational processes.
• Ensure compliance with Health & Safety, Environmental and Quality requirements at all times.

Skills

Quality engineering

Root cause analysis

Customer communication

Problem solving

Tools

Q-Pulse

Navision

Job description

Johnson Controls Great Yarmouth is seeking a Quality Engineer to maintain and improve product quality, customer satisfaction and compliance. You will lead investigations into quality issues and support continuous improvement across production, engineering and supply chain.

The role requires strong problem solving, root-cause analysis and effective communication with customers and internal teams; familiarity with Q-Pulse and ISO 9001 is advantageous.