Quality Control Customer Support Specialist

TEAM Inc.; Chorley; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Free Parking

Holidays 21-26 days pro rata

Private Medical Insurance

Life Assurance

Contributory Pension Scheme

Perk Box

Job summary

TEAM Inc. in Chorley is seeking a part-time Customer Support Specialist to join the Quality Control team. The role is 20-25 hours per week, Monday to Friday, 08:00-16:00, with full training provided on products, processes and systems.

You will manage customer queries, returns, and order issues, while keeping detailed Salesforce records and coordinating with Quality Control and Warehouse teams to ensure timely, accurate processing.

Qualifications

• Experience in customer service or warehousing operations.
• Strong eye for detail and ability to work under pressure.
• Articulate communicator with colleagues and customers.

Responsibilities

• Parcel Distribution Management: oversee inbound returns and distribution into the Returns Centre.
• Collaboration with Customer Care, QC and Warehouse teams to resolve issues.
• Order Management: process consumer orders, spare parts, and replacements accurately.
• Accurate Record-Keeping: record returns and maintain case notes in Salesforce.
• Customer Communication: be the point of contact via phone, email, or social.
• Query Resolution: investigate and resolve order queries to a satisfactory conclusion.
• Discrepancy Investigations: identify and resolve order discrepancies with relevant teams.
• Dispatch Management: manage outgoing parcels and tracking for timely delivery.

Skills

Customer service

Organization

Problem-solving

Communication

Job description

An exciting opportunity for a Customer Support Specialist to join the Quality Control team of a leading Consumer Goods Company located in Chorley. PART TIME -20- 25 hours a week (to suit over 4 or 5 days within Monday to Friday 08:00 - 16:00). If you have a bright personality with a genuine interest in helping people and would enjoy ensuring customers receive the best level of Customer Service and support, then please read on! Collaborating with colleagues across teams, you will manage critical processes, resolve queries efficiently, and maintain meticulous records to uphold the highest standards of care. Previous customer service and experience or warehousing operations is required for this role. You will be self-motivated, proactive, organised and adaptable to change. Working within consumer services, you will need to be articulate with a good eye for detail and able to work under pressure while maintaining the highest customer care standards. You will be joining an amazing team, brand, company and culture match. PART TIME 20-25 hours a week 25,000 pro rata Monday - Friday hours to suit you within 8am-4pm Full training will be given on products, processes and systems.

Role Responsibilities and Specific Duties:

• Parcel Distribution Management: Oversee the daily inbound Customer return parcels, manage the daily inbound parcel distribution into the Returns Centre
• Collaboration with Teams: Liaise with the Customer Care Team to address all customer returns and care issues effectively. Including onward actions with Quality Control/Warehouse teams
• Order Management: Process consumer orders, spare part requests, and free-of-charge goods replacements with accuracy and efficiency.
• Accurate Record-Keeping: Record product returns and maintain detailed case notes and associated paperwork in Salesforce.
• Customer Communication: Serve as a point of contact for customers (via phone, email, social) handling correspondence.
• Query Resolution: work closely with the wider Customer Care Team to investigate and resolve customer order queries to a satisfactory conclusion.
• Discrepancy Investigations: Identify and resolve consumer order discrepancies, ensuring thorough follow-through in collaboration with relevant teams.
• Dispatch Management: Manage out going parcels, maintaining accurate tracking and ensuring timely delivery.

Benefits Package:

• Free Parking
• Holidays 21 days rising to 26 + Bank and Public Holidays - this is pro rata from fulltime.
• Private Medical Insurance
• Life Assurance
• Contributory Pension Scheme
• Perk Box