Part-Time Quality Control & Customer Care Specialist

TEAM Inc.; Chorley; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Free Parking

Holidays 21-26 days pro rata

Private Medical Insurance

Life Assurance

Contributory Pension Scheme

Perk Box

Job summary

TEAM Inc. in Chorley is seeking a part-time Customer Support Specialist to join the Quality Control team. The role is 20-25 hours per week, Monday to Friday, 08:00-16:00, with full training provided on products, processes and systems.

You will manage customer queries, returns, and order issues, while keeping detailed Salesforce records and coordinating with Quality Control and Warehouse teams to ensure timely, accurate processing.

Qualifications

• Experience in customer service or warehousing operations.
• Strong eye for detail and ability to work under pressure.
• Articulate communicator with colleagues and customers.

Responsibilities

• Parcel Distribution Management: oversee inbound returns and distribution into the Returns Centre.
• Collaboration with Customer Care, QC and Warehouse teams to resolve issues.
• Order Management: process consumer orders, spare parts, and replacements accurately.
• Accurate Record-Keeping: record returns and maintain case notes in Salesforce.
• Customer Communication: be the point of contact via phone, email, or social.
• Query Resolution: investigate and resolve order queries to a satisfactory conclusion.
• Discrepancy Investigations: identify and resolve order discrepancies with relevant teams.
• Dispatch Management: manage outgoing parcels and tracking for timely delivery.

Skills

Customer service

Organization

Problem-solving

Communication

Job description

TEAM Inc. in Chorley is seeking a part-time Customer Support Specialist to join the Quality Control team. The role is 20-25 hours per week, Monday to Friday, 08:00-16:00, with full training provided on products, processes and systems.

You will manage customer queries, returns, and order issues, while keeping detailed Salesforce records and coordinating with Quality Control and Warehouse teams to ensure timely, accurate processing.