Customer Service Administrator

Clockwork Organisation Ltd t/a Travail Employment; Chirk; On-site; GBP 23,419,000 - 24,521,000; Part time

Benefits offered by this job

Weekly pay

Temporary to permanent opportunity

Ongoing training and support

Friendly and supportive team

Job summary

Clockwork Organisation Ltd t/a Travail Employment is seeking a Customer Supply Chain Administrator in Chirk. This part-time role (22.5 hours/week) is paid at £14.88 per hour and is temporary with potential for permanent opportunities.

You will handle order processing, invoicing, and customer inquiries, while liaising with manufacturing partners and maintaining records. Ideal candidates have experience in administration or customer service, excellent communication skills, and strong

Qualifications

• Experience in administration, customer service, or office environments.
• Excellent communication and ability to build relationships with customers and colleagues.
• Experience in order processing or supply chain administration is advantageous.
• Strong organisational skills and attention to detail.

Responsibilities

• Process customer orders and invoices through the company's in-house ordering system with accurate pricing and quantities.
• Respond to customer enquiries by telephone and email in a professional manner.
• Liaise with manufacturing partners for orders and acknowledgements.
• Investigate and resolve customer complaints and ensure follow‑through to completion.
• Maintain accurate customer and supplier records and filing.
• Follow company procedures, policies and service standards.
• Assist with office projects and other customer-related duties as required.
• Demonstrate company values in daily activities and protect product safety and quality.

Skills

Customer service

Order processing

Supply chain administration

Microsoft Office

Tools

In-house ordering system

CRM software

Job description

Customer Supply Chain Administrator

£14.88 per hour

Part Time, 22.5 Hours per Week

Chirk

Temporary Position with Permanent Opportunities

Responsibilities of the Customer Supply Chain Administrator:

• Process customer orders and invoices through the company's in-house ordering system, ensuring accuracy of pricing, quantities, credit limits, and financial controls.
• Respond to customer enquiries via telephone and email, providing a professional and efficient service at all times.
• Liaise with manufacturing partners regarding orders, acknowledgements, and customer requirements.
• Investigate and resolve customer complaints, providing effective solutions and ensuring issues are followed through to completion.
• Maintain accurate customer and supplier records, documentation, and filing systems.
• Follow company communication procedures, policies, and service standards.
• Assist with office projects and additional customer-related duties as required.
• Actively support and demonstrate company values in daily activities.
• Ensure all activities comply with Quality & Food Safety requirements, protecting product safety, legality, authenticity, and quality.

The Candidate:

• Previous experience within administration, customer service, supply chain, or an office-based environment.
• Excellent communication skills with the ability to build positive relationships with customers and colleagues.
• Experience in order processing or supply chain administration would be advantageous.
• Strong organisational skills and attention to detail.
• Confident using computer systems and Microsoft Office applications.
• Ability to manage multiple tasks and prioritise workload effectively.
• Professional and customer-focused approach to resolving issues and enquiries.

Benefits:

• Temporary to permanent opportunity
• Weekly pay
• Ongoing training and support
• Friendly and supportive team environment