Quality Control Analyst

Worldpay (UK) Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Worldpay is seeking a highly motivated Quality Control Analyst to join the CDD team and help shape the future of global commerce. You will conduct comprehensive reviews of customer identification documents, design control testing, and develop training materials to drive consistency across the CDD function.

The role requires a strong focus on regulatory requirements, reporting, and maintaining documentation while working with stakeholders.

Qualifications

• 3+ years in quality control or audit focusing on customer due diligence.
• Strong understanding of legal/regulatory requirements for CDD.
• Experience leading teams in fast-paced environments.

Responsibilities

• Continuous Improvement: Review customer identification documents ensuring accuracy of files and report discrepancies.
• Controls Testing and Validation: Design and execute tests to evaluate system controls and identify gaps.
• Training and Development: Create training materials and coach the CDD team on QC standards.
• Reporting and Documentation: Prepare QC reports and maintain records for management and regulators.
• Relationship Management: Maintain positive relationships with stakeholders.

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a highly motivated, detail-oriented Quality Control Analyst to join our CDD team and help shape the future of global commerce.

What you’ll own

• Continuous Improvement: Conduct comprehensive reviews of customer identification documents including but not limited to beneficial ownership identification, source of wealth and overall risk assessments to ensure accuracy and completeness of files. Identify and report on discrepancies, errors or inconsistencies within the CDD files and recommend corrective actions. Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and/or processes.
• Controls Testing and Validation: Design and execute control testing to evaluate whether systems and controls and processes are functioning as intended. Assess the effectiveness of automated CDD workflows, decisioning and outputs in line with regulatory and internal expectations. Identify control gaps, weaknesses, or failures and clearly articulate associated risks.
• Training and Development: Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centred approach across the CDD Teams. Provide training and guidance to the CDD team on QC standards, common issues and best practices.
• Reporting and Documentation: Prepare detailed QC reports and summaries for senior management and regulatory bodies. Maintain accurate and up-to-date records of QC activities, findings and resolutions. Assist in the development and maintenance of QC-related documentation and training materials.
• Relationship Management: Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.

What you’ll bring

• Minimum of 3 years’ experience in a quality control or audit role with a strong focus on customer due diligence
• A demonstrable understanding of legal/regulatory requirements pertaining to CDD
• Proven experience in managing and leading teams in a fast-paced environment
• A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organisation and the customer experience
• Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives
• Ability to maintain strong relationships with stakeholders at all levels of the organisation, ensuring effective communication and alignment
• Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions
• It’s a bonus if you have Experience in merchant acquiring Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification Experience using tools such as Orbis, Actimize, Salesforce

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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