New Boarding Compliance Analyst - EDD Specialist

Global Payments Inc.; Gateshead; On-site; GBP 60,000 - 75,000; Full time

Job summary

Global Payments Inc. is strengthening its SMB Specialised Due Diligence team to strengthen onboarding and ongoing review of customers, ensuring compliance with AML and regulatory standards while safeguarding the business and customers.

You will drive high‑quality due diligence decisions, interpret complex rules, and collaborate with Risk, Compliance, Legal, and operations to resolve escalated cases. This role offers the chance to influence risk outcomes, implement practical compliance solutions,

Qualifications

• Experience in customer due diligence, AML, compliance, financial crime, risk management, or related field.
• Strong knowledge of regulatory and compliance requirements within financial services.
• Experience assessing complex customer structures and making risk-based decisions.
• The ability to interpret regulations and translate them into practical business guidance.
• Strong analytical, communication, and stakeholder management skills.
• A proactive approach to identifying risks, solving problems, and driving continuous improvement.
• A collaborative mindset with a passion for delivering great outcomes for clients, colleagues, and the business.

Responsibilities

• Drive informed onboarding and customer review decisions by assessing complex and escalated due diligence cases against regulatory requirements and internal policies.
• Shape effective risk outcomes by providing expert guidance on customer due diligence, compliance obligations, and policy interpretation.
• Influence business decisions by partnering with Risk, Compliance, Legal, and operational teams on challenging customer and regulatory matters.
• Identify and communicate regulatory changes that impact products, services, and business activities, ensuring the business remains compliant and informed.
• Strengthen compliance across Global Payments by assessing processes, controls, and customer activities to identify potential risks and areas for improvement.
• Drive timely resolution of compliance findings by tracking issues through to completion and ensuring regulatory requirements are met.
• Build compliance awareness across the business through training, guidance, communications, and stakeholder engagement.
• Improve the customer and colleague experience by creating practical compliance solutions that balance regulatory requirements with commercial objectives.

Skills

Customer due diligence

AML

Regulatory compliance

Risk management

Analytical skills

Stakeholder management

Communication

Problem solving

Job description

At Global Payments, protecting our clients, business, and industry is just as important as powering commerce. Our Specialised Due Diligence team plays a critical role in ensuring we know who our customers are, how they operate, and that we meet the highest regulatory and compliance standards.

You'll join an award-winning team that combines strong risk management with an exceptional customer experience. Working in a fast-paced environment, you'll influence key decisions, partner with experts across the business, and help ensure Global Payments continues to grow responsibly.

In this role, you'll drive high-quality due diligence decisions, shape how regulatory requirements are applied across the business, and provide expert guidance on complex cases. You'll influence risk outcomes, strengthen compliance practices, and help create a safe, trusted environment that supports the future of commerce.

About The Team

The SMB Specialised Due Diligence team. is responsible for assessing all Worldpay for Business customers during onboarding and at key stages throughout their lifecycle. The team verifies customer identity, business operations, and ownership structures to help protect Global Payments and the wider industry from financial crime, money laundering, and terrorist financing.

Known for delivering outstanding service and strong commercial outcomes, the team balances effective Anti-Money Laundering (AML) controls with a seamless customer experience and has earned recognition for its performance and results.

What you own

• Drive informed onboarding and customer review decisions by assessing complex and escalated due diligence cases against regulatory requirements and internal policies.
• Shape effective risk outcomes by providing expert guidance on customer due diligence, compliance obligations, and policy interpretation.
• Influence business decisions by partnering with Risk, Compliance, Legal, and operational teams on challenging customer and regulatory matters.
• Identify and communicate regulatory changes that impact products, services, and business activities, ensuring the business remains compliant and informed.
• Strengthen compliance across Global Payments by assessing processes, controls, and customer activities to identify potential risks and areas for improvement.
• Drive timely resolution of compliance findings by tracking issues through to completion and ensuring regulatory requirements are met.
• Build compliance awareness across the business through training, guidance, communications, and stakeholder engagement.
• Improve the customer and colleague experience by creating practical compliance solutions that balance regulatory requirements with commercial objectives.

What you bring

• Experience in customer due diligence, Anti-Money Laundering (AML), compliance, financial crime, risk management, or a related field.
• Strong knowledge of regulatory and compliance requirements within financial services, payments, banking, or a similarly regulated industry.
• Experience assessing complex customer structures and making risk-based decisions with confidence.
• The ability to interpret regulations and translate them into practical business guidance.
• Strong analytical, communication, and stakeholder management skills.
• A proactive approach to identifying risks, solving problems, and driving continuous improvement.
• A collaborative mindset with a passion for delivering great outcomes for clients, colleagues, and the business.

Our perks - what we’ll bring for you

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer.