Quality Control Analyst

worldpay; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Worldpay is seeking a Quality Control/Audit professional focused on customer due diligence to join our Global Compliance team in London.

You will review identification documents, report discrepancies, and support continuous improvement of CDD processes while leading and training the CDD team.

The role emphasizes risk assessment, regulatory alignment, and strong stakeholder collaboration to protect customers and the business.

Qualifications

• Minimum of 3 years' experience in a quality control or audit role with a strong focus on customer due diligence.
• Demonstrable understanding of legal/regulatory requirements pertaining to CDD.
• Proven experience in managing and leading teams in a fast-paced environment.
• A strategic thinker with the ability to identify, mitigate and communicate risks and issues.

Responsibilities

• Conduct comprehensive reviews of customer identification documents including but not limited to beneficial ownership identification, source of wealth and overall risk assessments to ensure accuracy and completeness of files.
• Identify and report on discrepancies, errors or inconsistencies within the CDD files and recommend corrective actions.
• Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and/or processes.
• Design and execute control testing to evaluate whether systems and controls and processes are functioning as intended.
• Assess the effectiveness of automated CDD workflows, decisioning and outputs in line with regulatory and internal expectations.
• Identify control gaps, weaknesses, or failures and clearly articulate associated risks.
• Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centred approach across the CDD Teams.
• Provide training and guidance to the CDD team on QC standards, common issues and best practices.
• Prepare detailed QC reports and summaries for senior management and regulatory bodies.
• Maintain accurate and up-to-date records of QC activities, findings and resolutions.
• Assist in the development and maintenance of QC-related documentation and training materials.
• Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.

Skills

Quality control

Auditing

Customer due diligence

Regulatory knowledge

Team leadership

Analytical thinking

Tools

Orbis

Actimise

Salesforce

Job description

What you'll own

Continuous Improvement

• Conduct comprehensive reviews of customer identification documents including but not limited to beneficial ownership identification, source of wealth and overall risk assessments to ensure accuracy and completeness of files.
• Identify and report on discrepancies, errors or inconsistencies within the CDD files and recommend corrective actions.
• Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and/or processes.

Controls Testing and Validation

• Design and execute control testing to evaluate whether systems and controls and processes are functioning as intended.
• Assess the effectiveness of automated CDD workflows, decisioning and outputs in line with regulatory and internal expectations.
• Identify control gaps, weaknesses, or failures and clearly articulate associated risks.

Training and Development

• Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centred approach across the CDD Teams.
• Provide training and guidance to the CDD team on QC standards, common issues and best practices.

Reporting and Documentation

• Prepare detailed QC reports and summaries for senior management and regulatory bodies.
• Maintain accurate and up-to-date records of QC activities, findings and resolutions.
• Assist in the development and maintenance of QC-related documentation and training materials.

Relationship Management

• Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.

What you'll bring

• Minimum of 3 years' experience in a quality control or audit role with a strong focus on customer due diligence
• A demonstrable understanding of legal/regulatory requirements pertaining to CDD
• Proven experience in managing and leading teams in a fast-paced environment
• A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organisation and the customer experience
• Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives
• Ability to maintain strong relationships with stakeholders at all levels of the organisation, ensuring effective communication and alignment
• Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions

It's a bonus if you have

• Experience in merchant acquiring
• Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification
• Experience using tools such as Orbis, Actimise, Salesforce

Does this sound like you? Then you sound like a Globalpayer.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.