Quality Control Analyst

Global Payments Inc.; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Global Payments Inc. is seeking a highly motivated Quality Control Analyst to join the CDD team in London. You will review customer identification documents, assess regulatory compliance, and drive accuracy across files. The role emphasizes continuous improvement, training, and clear reporting to senior management.

You'll work with stakeholders across functions to mitigate risks, design testing of controls, and support documentation efforts in a fast-paced environment.

Qualifications

• 3+ years in quality control or audit with focus on customer due diligence
• Understanding of legal/regulatory requirements for CDD
• Experience leading teams in fast-paced environments
• Strategic thinking to identify and communicate risks and issues
• Ability to foster continuous improvement and knowledge sharing
• Strong relationship-building across all levels of the organization
• Analytical and problem-solving skills to interpret data and inform decisions

Responsibilities

• Conduct comprehensive reviews of customer identification documents to ensure accuracy and completeness of files.
• Identify and report discrepancies or inconsistencies within CDD files and recommend corrective actions.
• Support continuous improvement of CDD processes by proposing enhancements and implementing new procedures.
• Design and execute control testing to evaluate whether systems and processes function as intended.
• Assess effectiveness of automated CDD workflows, in line with regulatory expectations.
• Identify control gaps and articulate associated risks clearly.
• Participate in creating training packs to promote consistent system use and customer-centric approaches.
• Provide training on QC standards and best practices to the CDD team.
• Prepare detailed QC reports and summaries for senior management and regulatory bodies.
• Maintain up-to-date records of QC activities and resolutions.
• Assist in developing QC documentation and training materials.
• Develop and maintain positive relationships with internal and external stakeholders.

Skills

Quality control

Auditing

Regulatory compliance

Team leadership

Risk assessment

Data analysis

Stakeholder management

Analytical thinking

Job description

Make your mark at one of the biggest names in payments. We’re looking for a highly motivated, detail-oriented Quality Control Analyst to join our CDD team and help shape the future of global commerce.

What You’ll Own

Continuous Improvement

• Conduct comprehensive reviews of customer identification documents including but not limited to beneficial ownership identification, source of wealth and overall risk assessments to ensure accuracy and completeness of files.
• Identify and report on discrepancies, errors or inconsistencies within the CDD files and recommend corrective actions.
• Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and/or processes.

Controls Testing and Validation

• Design and execute control testing to evaluate whether systems and controls and processes are functioning as intended.
• Assess the effectiveness of automated CDD workflows, decisioning and outputs in line with regulatory and internal expectations.
• Identify control gaps, weaknesses, or failures and clearly articulate associated risks.

Training and Development

• Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centred approach across the CDD Teams.
• Provide training and guidance to the CDD team on QC standards, common issues and best practices.

Reporting and Documentation

• Prepare detailed QC reports and summaries for senior management and regulatory bodies.
• Maintain accurate and up-to-date records of QC activities, findings and resolutions.
• Assist in the development and maintenance of QC-related documentation and training materials.

Relationship Management

• Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.

What You’ll Bring

• Minimum of 3 years’ experience in a quality control or audit role with a strong focus on customer due diligence
• A demonstrable understanding of legal/regulatory requirements pertaining to CDD
• Proven experience in managing and leading teams in a fast-paced environment
• A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organisation and the customer experience
• Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives
• Ability to maintain strong relationships with stakeholders at all levels of the organisation, ensuring effective communication and alignment
• Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions

It’s a bonus if you have

• Experience in merchant acquiring
• Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification
• Experience using tools such as Orbis, Actimize, Salesforce

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.