Quality Control Analyst

Realex Payments; City of Westminster; On-site; GBP 55,000 - 73,000; Full time

Job summary

Realex Payments is seeking a Quality Control Analyst for our CDD team to help shape the future of global commerce. You will own continuous improvement, design control testing, and train the CDD team on QC standards.

With 3+ years in quality control or audit and a strong CDD regulatory understanding, you will report findings, manage risks, and foster stakeholder collaboration in a fast-paced environment.

Qualifications

• 3+ years in quality control or audit with a focus on CDD.
• Strong knowledge of regulatory CDD requirements.
• Experience leading teams in a fast-paced environment.
• Experience in merchant acquiring is a bonus.

Responsibilities

• Lead continuous improvement of CDD processes and QC standards.
• Design and perform controls testing of systems and workflows.
• Create training packs and mentor the CDD team on QC practices.
• Prepare detailed QC reports for senior management and regulators.
• Maintain records of QC activities and documented resolutions.

Skills

Analytical thinking

Problem solving

Data interpretation

Stakeholder communication

Education

Diploma in AML or Financial Crime

Tools

Orbis

Actimize

Salesforce

Job description

Make your mark at one of the biggest names in payments. We're looking for a highly motivated, detail-oriented Quality Control Analyst to join our CDD team and help shape the future of global commerce.

What you'll own Continuous Improvement:

• Conduct comprehensive reviews of customer identification documents including but not limited to beneficial ownership identification, source of wealth and overall risk assessments to ensure accuracy and completion of files.
• Identify and report on discrepancies, errors or inconsistencies within the CDD files and recommend corrective actions.
• Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and/or processes.

Controls Testing and Validation:

• Design and execute control testing to evaluate whether systems and controls and processes are functioning as intended.
• Assess the effectiveness of automated CDD workflows, decisioning and outputs in line with regulatory and internal expectations.
• Identify control gaps, weaknesses, or failures and clearly articulate associated risks.

Training and Development:

• Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centred approach across the CDD Teams.
• Provide training and guidance to the CDD team on QC standards, common issues and best practices.

Reporting and Documentation:

• Prepare detailed QC reports and summaries for senior management and regulatory bodies.
• Maintain accurate and up-to-date records of QC activities, findings and resolutions.
• Assist in the development and maintenance of QC-related documentation and training materials.

Relationship Management:

• Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.
• Minimum of 3 years' experience in a quality control or audit role with a strong focus on customer due diligence

• A demonstrable understanding of legal/regulatory requirements pertaining to CDD
• Proven experience in managing and leading teams in a fast-paced environment
• A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organisation and the customer experience
• Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives
• Ability to maintain strong relationships with stakeholders at all levels of the organisation, ensuring effective communication and alignment
• Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions

It's a bonus if you have

• Experience in merchant acquiring
• Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification
• Experience using tools such as Orbis, Actimize, Salesforce

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.