CDD Operations Analyst

Global Payments Inc.; Gateshead; Hybrid; GBP 34,000 - 52,000; Full time

Job summary

Global Payments Inc. is seeking a CDD Operations Analyst to join the Enterprise EMEA team in Gateshead. You will conduct due diligence on new enterprise relationships, assess risks, and guide onboarding within the established governance framework.

You will also perform ongoing reviews, identify emerging risks, and collaborate with Compliance, Audit, and Relationship Managers to ensure robust controls and timely decision-making in a fast-paced payments environment.

Qualifications

• 3+ years of experience in CDD, KYC, AML, or financial crime compliance within financial services, payments, or a regulated industry.
• Able to work in the office in a hybrid model 3 days per week.
• Proficiency in conducting screening and risk assessments for PEPs, sanctions, and adverse media.
• Excellent analytical skills with the ability to identify issues, investigate concerns, and manage cases through to resolution.
• Exceptional communication and stakeholder management capabilities, including experience influencing decision-making in a control-focused environment.
• Attention to detail, sound judgement, and the ability to balance efficiency with high quality output.
• Pro‑active and self-motivated mindset, with the ability to work independently as well as in a team in a fast-paced, deadline-driven environment.

Responsibilities

• CDD & EDD reviews for new enterprise relationships.
• Screening for PEPs, sanctions, and adverse media.
• Ongoing monitoring of existing enterprise customer relationships.
• Prepare reports detailing findings, risks and recommendations.
• Maintain clear audit-ready case records.
• Collaborate with Business Development, Compliance, Audit, and other teams within the control framework.

Skills

CDD/KYC/AML

Hybrid work 3 days/wk

Analytical thinking

Stakeholder management

Tools

Orbis

Fenergo

Actimize

Salesforce

LexisNexis

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a CDD Operations Analyst to join our ever-evolving Enterprise EMEA team and help shape the future of global commerce.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a CDD Operations Analyst to join our ever-evolving Enterprise EMEA team and help shape the future of global commerce.

What You’ll Own

CDD & EDD Reviews for New Business Relationships

• Conduct thorough due diligence reviews for new enterprise customers, including detailed assessments of complex corporate ownership structures, Ultimate Beneficial Owners (UBOs), and source of wealth/source of funds, in accordance with Worldpay Policies and Procedures
• Collect, verify, and analyze documentation and information from a variety of internal and external sources, including public registries, company filings, and reputable financial databases
• Prepare comprehensive reports summarizing findings, associated risks and recommendations

Screening & Risk Assessment

• Perform comprehensive assessments on Politically Exposed Persons (PEPs), potential sanctions matches, and adverse media hits, applying a robust risk-based approach to understand and document associated risk-based approach to understand and document associated risks
• Identify emerging concerns, inconsistencies, or potential indicators of financial crime, escalating issues in line with governance frameworks and managing them from identification to resolution

Ongoing Monitoring of Customer Relationships

• Conduct periodic reviews of existing enterprise customer relationships in accordance with risk-based review cycles
• Complete trigger event reviews following changes such as ownership updates, unusual account activity, negative media developments, or revised risk indicators
• Reassess customer information and documentation to ensure continued alignment with regulatory and internal standards
• Identify deteriorating risk profiles, discrepancies, or new risks and elevate accordingly to Compliance or senior colleagues
• Maintain clear and accurate records of review outcomes to support audit and regulatory scrutiny

Operational Quality & Process Ownership

• Ensure all reviews are delivered to a consistently high standard, maintaining accuracy, completeness, and clear auditability
• Contribute to continuous improvement of the CDD function by recommending enhancements to processes, controls, documentation standards, and workflow efficiency
• Maintain strong case management discipline, tracking progress, proactively removing blockers, and ensuring SLAs are met without compromising risk standards

Stakeholder & Relationship Management

• Communicate effectively with internal stakeholders including Business Development, Relationship Managers, Compliance, Audit, and other teams within the control framework
• Provide clear and practical guidance on due diligence requirements, timelines, and risks, tailoring communication to each stakeholder's needs
• Act as a trusted advisor by using a risk-based mindset to influence decisions and support a smooth, well controlled onboarding process

Risk Culture & Industry Awareness

• Stay up to date with industry developments, emerging risks, regulatory changes, and best practices related to AML, CDD/EDD, sanctions, and financial crime compliance
• Foster a customer focused culture that balances strong risk management with an innovative, solutions driven approach to achieving regulatory objectives and delivering positive customer experiences

Training & Knowledge-sharing

• Participate in training sessions and workshops - both face-to-face, remotely and using CBT solutions, to continually improve and develop AML, CDD/EDD and Financial Crime knowledge
• Share expertise and best practices with colleagues, to support and grow the team and transfer knowledge and skills

What You’ll Bring

• 3 years+ of experience in CDD, KYC, AML, or financial crime compliance within financial services, payments, or another regulated industry
• Able to work in the office in a hybrid model 3 days per week
• Proficiency in conducting screening and risk assessments for PEPs, sanctions, and adverse media
• Excellent analytical skills with the ability to identify issues, investigate concerns, and manage cases through to resolution
• Exceptional communication and stakeholder management capabilities, including experience influencing decision-making in a control focused environment
• Attention to detail, sound judgement, and the ability to balance efficiency with high quality output
• Pro‑active and self‑motivated mindset, with the ability to work independently as well as in a team - within a fast‑paced, deadline‑driven environment

It’s a bonus if you have

• Working towards or committed to obtaining professional qualification(s) (e.g., ICA Certificate in AML, ACAMS)
• Experience in merchant acquiring, fintech compliance, or correspondent banking
• Knowledge of global regulatory frameworks (e.g., FCA, FinCEN, MAS, HKMA, EU AML Directives)
• Experience with CDD/KYC tools such as Orbis, Fenergo, Actimize, Salesforce, or LexisNexis

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.