Client Onboarding & Documentation Control Manager - Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Associate to join the CO&D Global Controls Team focusing on robust AML/KYC control environments. The role covers exam management, regulatory activity, and cross-LOB collaboration to address regulatory requests and remediation.

Responsibilities include managing AML/KYC engagements, regulatory reporting end-to-end, and using analytics/AI to anticipate trends and improve controls. Strong communication is essential.

Qualifications

• 5+ years in controls, compliance, audit, or risk management in finance.
• Bachelor’s degree or equivalent work experience.
• Excellent communication across regions and levels; AML/KYC data expertise.
• Self-motivated with ability to deliver under tight deadlines.
• Advanced Excel skills for data review and analysis.

Responsibilities

• Manage a caseload of AML/KYC engagements, RFIs, and sample files.
• Provide executive-ready reporting to senior stakeholders with insights.
• Lead regulatory reporting end-to-end; handle large data requests from regulators.
• Collaborate with Compliance, Legal, Internal Audit, and Operations teams.
• Use analytics/AI capabilities to anticipate trends and support automation.

Skills

Controls & Compliance

AML/KYC expertise

Data analytics

Communication skills

Advanced Excel

Education

Bachelor’s degree or equivalent

Tools

JIRA

Alteryx

Tableau

Python

Job description

The Client Onboarding & Documentation (CO&D) utility is seeking a highly talented Associate to join one of the functional arms of CO&D Global Controls Team. The CO&D Global Controls Team is focused on ensuring a robust control environment for Wholesale KYC Operations and Digital Document Services through the proactive identification and timely remediation of risk.

As a Control Manager in CO&D Controls Team, you will be responsible for working across multiple business and cross-functional organizations under the Exam Management team. Exam Management is responsible for managing AML/KYC engagements including regulatory exams, regulatory reporting, internal/external audits and Compliance reviews globally to ensure regulatory requests are addressed and remediate any risks to the Firm in a timely & proactive manner. This position offers the opportunity to interact across the global firmwide Wholesale KYC Operations and Digital Document Services as well as with Corporate Compliance, Corporate Exam Management, Internal Audit and cross-LOB Controls and Operations partners.

Job responsibilities:

• Effectively manage a caseload of AML/KYC engagements including regulatory examinations, internal and external audits and Compliance review activities. Review Requests for Information (RFI) from examiners, auditors and testers, in a timely and effective manner. Prepare sample KYC files and responses, or coordinate with the subject matter experts to collect, review and submit responses.
• Executive leadership and problem solving skills to help navigate complex global challenges in a highly fluid regulatory environment.
• Lead the regulatory reporting end-to-end with partnership with MIS Reporting and Operations. Manage large and complex data requested by regulators. Understand and be able to perform data analytics when required.
• Engage and develop effective partnerships with LOB Compliance teams, local and regional onboarding teams, Legal, Internal Audit, Business and Operations. Provide regular executive-ready management reporting to senior key stakeholders with actionable insights on regulatory audit themes.
• Use analytics and AI/LLM capabilities to anticipate trends and deliver solutions that elevate the risk and control environment. Support automation or other CO&D Controls related initiatives as required.
• Proactively engage with stakeholders to identify and assess risks.

Required qualifications, capabilities, and skills:

• 5+ years in controls, compliance, audit, quality assurance, operational risk management, or other relevant experience within a commercial or investment banking environment at a financial institution, or equivalent experience with a reputable financial consulting or public accounting firm.
• Bachelor’s degree or equivalent relevant work experience required.
• Excellent communication and interpersonal skills, with the ability to build relationships across the region and at all organizational levels. Demonstrates strong AML/KYC and data expertise.
• Self-motivated and results-driven, with a proven ability to deliver high-quality outcomes under tight deadlines.
• Advanced Excel skills, including the ability to efficiently review and analyze data.

Preferred qualifications, capabilities, and skills:

• Excellent presentation, communication, and investigative skills, with strong judgment and the ability to assess complex KYC and data-related issues.
• Proficient in working with databases, with a solid understanding of database concepts and languages.
• Experience with AI solutions or tools such as JIRA, Alteryx, Tableau, and Python is an advantage.