Quality & Continuous Improvement Lead

Pertemps Black Country Perms; Wimblebury; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Pension: 5% employer contribution

Life Insurance: Four times annual base

25 days holiday per year

Job summary

Pertemps Black Country Perms is seeking a Quality Manager to lead quality across the business. You will own ISO management systems, supplier and customer quality, and drive continuous improvement. Cross-functional collaboration will ensure standards are applied and corrective actions prevent repeat issues.

Bring expertise in APQP, PPAP, FMEA, control plans and SPC, with a track record of reducing defects and costs. This permanent role offers a competitive salary and comprehensive benefits.

Qualifications

• Proven quality management experience in manufacturing or engineering.
• Experience with supplier and customer quality, audits, NCRs, and 8D investigations.
• Experience leading ISO 9001 and supporting ISO 14001 audits.
• Knowledge of APQP, PPAP, FMEA, control plans and SPC.

Responsibilities

• Supplier Quality: Manage supplier approval, audits, performance monitoring, non-conformances and improvement programmes.
• Customer Quality: Manage customer complaints, CCARs and NCRs, leading containment, root cause analysis and corrective actions through to verified closure.
• ISO Management Systems: Maintain and develop ISO 9001 and ISO 14001 systems, coordinate internal and external audits, and ensure findings are closed effectively.
• Quality Planning: Apply APQP, PPAP, FMEA, control plans and SPC to support product and process quality.
• Total Quality Management: Drive consistent processes and quality accountability across Purchasing, Sales, Finance, Warehouse, Production and support functions.
• Continuous Improvement: Monitor KPIs, analyse quality trends, report performance and lead improvement projects to reduce defects, costs and repeat issues.

Skills

Quality management

Supplier quality

Audits & NCRs

Problem solving

Communication

Engineering drawing interpretation

Education

Quality or engineering qualification

Job description

Pertemps Black Country Perms is seeking a Quality Manager to lead quality across the business. You will own ISO management systems, supplier and customer quality, and drive continuous improvement. Cross-functional collaboration will ensure standards are applied and corrective actions prevent repeat issues.

Bring expertise in APQP, PPAP, FMEA, control plans and SPC, with a track record of reducing defects and costs. This permanent role offers a competitive salary and comprehensive benefits.