Quality Manager

RETAIND Ltd; Brownhills; On-site; GBP 45,000 - 55,000; Full time

Job summary

RETAIND Ltd in the West Midlands is seeking an experienced Quality Manager to own the quality systems, product standards and continuous improvement across manufacturing processes.

You will work hands-on with production and senior management to resolve issues, lead internal audits, maintain inspection procedures, and drive measurable quality improvements on the shop floor. Strong knowledge of ISO 9001 and supplier quality management is essential.

Qualifications

• Previous experience as a Quality Manager, Quality Lead or Senior Quality Engineer within a manufacturing environment.
• Strong working knowledge of ISO 9001 and practical experience maintaining and improving quality management systems.
• Experience conducting audits and managing non-conformances through to resolution.
• A sound understanding of inspection processes, manufacturing controls and technical specifications.
• Confidence using structured root cause analysis and problem-solving techniques.

Responsibilities

• Manage and develop the Quality Management System, maintaining alignment with ISO 9001 requirements and relevant customer specifications.
• Lead internal audits and coordinate preparation for external, customer and certification audits.
• Oversee quality control throughout incoming materials, production and finished product inspection.
• Investigate non-conformances, customer complaints and supplier quality issues, implementing effective corrective and preventive actions.
• Work with production teams to identify the causes of defects, reduce waste and prevent recurring quality problems.
• Maintain clear inspection procedures, quality records and product traceability.
• Ensure inspection and measuring equipment is appropriately maintained and calibrated.
• Monitor quality performance and report trends, risks and improvement priorities to senior management.
• Liaise with customers and suppliers on quality requirements, technical queries and corrective actions.

Skills

Quality management

Root cause analysis

Problem solving

Communication

Audits

Education

Engineering qualification

Tools

ISO 9001

Job description

Quality Manager

Location: West Midlands

Salary: Circa £50,000 per annum, depending on experience

Employment: Full-time, permanent

An established specialist manufacturing business is seeking an experienced Quality Manager to take ownership of its quality systems, product standards and continuous improvement activities.

This is a hands‑on role, working closely with production and senior management to ensure quality requirements are consistently met across the manufacturing process. The position would suit someone who combines strong quality management knowledge with a practical approach to resolving issues and improving performance on the shop‑floor.

Key Responsibilities:

• Manage and develop the Quality Management System, maintaining alignment with ISO 9001 requirements and relevant customer specifications.
• Lead internal audits and coordinate preparation for external, customer and certification audits.
• Oversee quality control throughout incoming materials, production and finished product inspection.
• Investigate non-conformances, customer complaints and supplier quality issues, implementing effective corrective and preventive actions.
• Work with production teams to identify the causes of defects, reduce waste and prevent recurring quality problems.
• Maintain clear inspection procedures, quality records and product traceability.
• Ensure inspection and measuring equipment is appropriately maintained and calibrated.
• Monitor quality performance and report trends, risks and improvement priorities to senior management.
• Liaise with customers and suppliers on quality requirements, technical queries and corrective actions.
• Support employee training and encourage consistent ownership of quality across the business.

Skills and Experience:

• Previous experience as a Quality Manager, Quality Lead or Senior Quality Engineer within a manufacturing environment.
• Strong working knowledge of ISO 9001 and practical experience maintaining and improving quality management systems.
• Experience conducting audits and managing non-conformances through to resolution.
• A sound understanding of inspection processes, manufacturing controls and technical specifications.
• Confidence using structured root cause analysis and problem-solving techniques.
• Strong communication skills, with the ability to work effectively with shop‑floor teams, customers and senior management.
• A practical, organised approach and the confidence to challenge processes constructively.
• Experience within metal processing, component manufacture or a comparable industrial production environment would be advantageous, as would a relevant engineering or quality qualification and internal or lead auditor training.

The Opportunity:

An opportunity to take a central role in shaping quality performance within an established manufacturing business, with scope to strengthen processes, support production and deliver measurable improvements.