Quality & Compliance Officer: Audits, Improvement

Fedcap Employment; Brighton, Guildford, Maidstone; Sur place; GBP 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

33 days' annual leave

£500 annual benefits scheme

Cycle to Work scheme

Pension scheme with up to 5% employer

Free life assurance worth 4x your, or

Health & wellbeing support

Digital gym, mindfulness resources,虚拟医

Résumé du poste

Fedcap Employment is seeking a Quality Officer to drive quality assurance, compliance and continuous improvement across the organisation. You will conduct audits, analyse performance and support improvement initiatives to enhance outcomes for the people and communities we serve.

The role requires experience in auditing, quality management and stakeholder engagement, with the ability to produce actionable reports and guide teams through improvements.

Qualifications

• Experience conducting audits in quality assurance or compliance environments.
• Knowledge of quality assurance frameworks and audit processes.
• Analytical and problem-solving skills to identify improvements.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Experience collecting and reporting performance and quality data.
• Ability to work independently while collaborating across teams.
• Proactive approach to continuous improvement.

Responsabilités

• Support the quality assurance framework across the organisation.
• Conduct internal audits, observations and quality reviews to ensure compliance with policies and standards.
• Monitor service delivery performance and analyse quality data to identify trends and opportunities.
• Produce audit reports, findings and action plans, and support teams to implement improvements.
• Gather and analyse customer, colleague and stakeholder feedback through our Voice of Customer programme.
• Monitor KPIs and provide management information to support decision-making.
• Support risk management by identifying quality-related risks and mitigations.
• Deliver guidance and training on quality standards and processes.
• Maintain accurate quality documentation, records and evidence for reviews.
• Support the organisation in maintaining high standards of service delivery and customer experience.

Connaissances

Auditing experience

Quality assurance

Compliance

Data analysis

Stakeholder management

MS Office

Quality management

Independent working

Formation

Quality management qualification (ISO 9001)

Outils

Quality management systems

Description du poste

Fedcap Employment is seeking a Quality Officer to drive quality assurance, compliance and continuous improvement across the organisation. You will conduct audits, analyse performance and support improvement initiatives to enhance outcomes for the people and communities we serve.

The role requires experience in auditing, quality management and stakeholder engagement, with the ability to produce actionable reports and guide teams through improvements.