Quality Improvement & Compliance Lead

Fedcap Employment; Tees Valley; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

33 days' annual leave

Cycle to Work scheme

Pension with employer match

Free life assurance

Health & wellbeing support

Employee Assistance Programme (24/7)

Job summary

Fedcap Employment seeks a Quality Officer to support quality assurance, compliance and continuous improvement across the national organisation.

You'll conduct audits, analyse service performance and gather feedback to drive improvements that raise outcomes for the people and communities we serve.

This full-time role requires collaboration across teams, with 37.5 hours per week and a salary of £31,720 to £34,104.

Qualifications

• Experience conducting audits and working within quality assurance, compliance or quality management environments.
• Strong knowledge of QA frameworks, audit processes and compliance requirements.
• Excellent analytical and problem-solving skills, with the ability to identify areas for improvement and implement effective solutions.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Experience collecting, analysing and reporting on performance and quality data.
• Confidence working independently while collaborating with colleagues across multiple teams.
• A proactive and solution-focused approach to continuous improvement.

Responsibilities

• Support the delivery and continuous improvement of Fedcap's quality assurance framework.
• Conduct internal audits, observations and quality reviews to ensure compliance with policies, procedures, contractual requirements and quality standards.
• Monitor service delivery performance and analyse quality data to identify trends, risks and opportunities for improvement.
• Produce audit reports, findings and action plans, supporting teams to implement improvements.
• Gather and analyse customer, colleague and stakeholder feedback through our Voice of Customer programme.
• Monitor key performance indicators and provide management information to support decision-making.
• Support risk management activities by identifying quality-related risks and working with managers to implement mitigations.
• Promote a culture of continuous improvement by sharing best practice and supporting improvement initiatives across the organisation.
• Deliver guidance and training to colleagues on quality standards, compliance requirements and quality assurance processes.
• Maintain accurate and up-to-date quality documentation, records and evidence for internal and external review.
• Support the organisation in maintaining high standards of service delivery and customer experience.

Skills

Auditing

Quality assurance

Compliance

Quality management

Data analysis

Stakeholder management

MS Office

Quality management systems

Education

ISO 9001 qualification

Tools

Quality management systems

Data analysis tools

Job description

Fedcap Employment seeks a Quality Officer to support quality assurance, compliance and continuous improvement across the national organisation.

You'll conduct audits, analyse service performance and gather feedback to drive improvements that raise outcomes for the people and communities we serve.

This full-time role requires collaboration across teams, with 37.5 hours per week and a salary of £31,720 to £34,104.