Quality & Compliance Lead — Audits & Improvement

The Fedcap Group; Brighton, Guildford, Maidstone; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

33 days' annual leave (including bank)

£500 annual benefits scheme

Cycle to Work scheme

Pension with employer match

Free life assurance

Health & wellbeing support

Digital gym and wellbeing resources

Job summary

The Fedcap Group is hiring a Quality Officer to support quality assurance, compliance and continuous improvement across a national organisation. You will conduct audits, monitor performance, analyse data and drive improvement initiatives to enhance outcomes across operational and corporate functions.

This role requires collaboration with colleagues across multiple teams, travel to designated areas, and a proactive approach to maintaining high standards of service delivery and customer experience.

Qualifications

• Experience conducting audits and working within quality assurance, compliance or quality management environments.
• Strong knowledge of quality assurance frameworks, audit processes and compliance requirements.
• Excellent analytical and problem‑solving skills, with the ability to identify areas for improvement and implement effective solutions.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Experience collecting, analysing and reporting on performance and quality data.
• Confidence working independently while collaborating with colleagues across multiple teams.
• A proactive and solution‑focused approach to continuous improvement.
• Proficiency in Microsoft Office and experience using quality management systems or data analysis tools.

Responsibilities

• Support the delivery and continuous improvement of Fedcap's quality assurance framework.
• Conduct internal audits, observations and quality reviews to ensure compliance with policies, procedures, contractual requirements and quality standards.
• Monitor service delivery performance and analyse quality data to identify trends, risks and opportunities for improvement.
• Produce audit reports, findings and action plans, supporting teams to implement improvements.
• Gather and analyse customer, colleague and stakeholder feedback through our Voice of Customer programme.
• Monitor key performance indicators and provide management information to support decision‑making.
• Support risk management activities by identifying quality‑related risks and working with managers to implement mitigations.
• Promote a culture of continuous improvement by sharing best practice and supporting improvement initiatives across the organisation.
• Deliver guidance and training to colleagues on quality standards, compliance requirements and quality assurance processes.
• Maintain accurate and up-to-date quality documentation, records and evidence for internal and external review.
• Support the organisation in maintaining high standards of service delivery and customer experience.

Skills

Auditing

Quality management

Data analysis

Analytical thinking

Stakeholder management

Communication

Problem solving

Continuous improvement

Microsoft Office

Education

Tools

Job description

The Fedcap Group is hiring a Quality Officer to support quality assurance, compliance and continuous improvement across a national organisation. You will conduct audits, monitor performance, analyse data and drive improvement initiatives to enhance outcomes across operational and corporate functions.

This role requires collaboration with colleagues across multiple teams, travel to designated areas, and a proactive approach to maintaining high standards of service delivery and customer experience.