Quality & Compliance Lead - Continuous Improvement

The Fedcap Group; Tees Valley; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

33 days’ annual leave

£500 annual benefits scheme

Cycle to Work scheme

Pension scheme with up to 5% employer/

Free life assurance

Health & wellbeing support

Digital gym

Job summary

The Fedcap Group in the United Kingdom is seeking a Quality Officer to support quality assurance, compliance and continuous improvement across Fedcap. You will help monitor, evaluate and improve services, conducting audits, analyzing performance and gathering feedback to raise quality across both operations and corporate functions.

You’ll work with colleagues across the organisation to implement improvements, produce reports and train staff on quality standards and processes, ensuring high

Qualifications

• Experience conducting audits and quality assurance activities.
• Knowledge of QA frameworks, audit processes and compliance requirements.
• Strong analytical and problem-solving skills.
• Excellent organisational skills and attention to detail.
• Excellent communication and stakeholder management.
• Experience collecting and reporting on performance data.
• Ability to work independently and with multiple teams.
• Proactive, solution-focused approach to continuous improvement.
• Proficiency in MS Office and QA data tools.

Responsibilities

• Support the delivery and continuous improvement of Fedcap’s quality assurance framework.
• Conduct internal audits, observations and quality reviews to ensure policy and contract compliance.
• Monitor service delivery performance and analyse quality data to identify trends and risks.
• Produce audit reports, findings and action plans and support teams to implement improvements.
• Gather and analyse customer, colleague and stakeholder feedback through Voice of Customer.
• Monitor KPIs and provide management information to support decisions.
• Support risk management by identifying quality risks and implementing mitigations.
• Promote a culture of continuous improvement and share best practice across the organisation.
• Deliver guidance and training on quality standards, compliance and QA processes.
• Maintain accurate quality documentation and evidence for internal/external reviews.
• Support the organisation in maintaining high standards of service delivery and customer experience.

Skills

Auditing

Quality Assurance

Compliance

Data Analysis

Stakeholder Management

MS Office

Quality Management Systems

Tools

Quality management systems (QMS)

Data analysis tools

Auditing software

Job description

The Fedcap Group in the United Kingdom is seeking a Quality Officer to support quality assurance, compliance and continuous improvement across Fedcap. You will help monitor, evaluate and improve services, conducting audits, analyzing performance and gathering feedback to raise quality across both operations and corporate functions.

You’ll work with colleagues across the organisation to implement improvements, produce reports and train staff on quality standards and processes, ensuring high