First Line Manager

Iron Mountain Incorporated; Lutterworth; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus

Private health insurance

Pension scheme

Bike to Work and EV scheme

Job summary

Iron Mountain Incorporated is seeking a Warehouse First Line Manager to lead a team of warehouse operatives, ensuring efficient, safe, and accurate daily operations. You will manage shift plans, coordinate with internal departments and external partners, and maintain inventory accuracy while meeting productivity goals.

The role requires coordinating 6am–10am shifts, with a focus on safety and quality, continuous improvement, and strong team leadership within a dynamic logistics environment.

Qualifications

• Intermediate-level experience supervising warehouse teams.
• Strong knowledge of warehouse operations and stock control processes.
• Proven ability to multitask, solve problems, and exercise good judgement under supervision.
• Competency with WMS, planning tools, and MS Office applications.

Responsibilities

• Supervise, coach and support warehouse personnel; prepare shift plans and allocate tasks.
• Collaborate with internal teams, suppliers, and transport providers; manage escalations and handover reports.
• Ensure health and safety compliance; conduct daily checks and test fire alarms; lead investigations.

Skills

Warehouse team leadership

KPIs & safety

Multitasking & problem solving

MS Office & WMS

Tools

Warehouse Management Systems

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Iron Mountain is seeking a motivated Warehouse First Line Manager to join our Operations Group team.

In this role, you will be responsible for leading a team of warehouse operatives to ensure efficient, safe, and accurate daily operations.

Our operations team is dedicated to maintaining high standards of productivity and inventory accuracy while seamlessly managing inbound and outbound activities in a collaborative working environment.

This role is based on working 5 days out of 7, Monday to Sunday with operational hours being between 6am and 10am.

What You’ll Do

• Supervise, coach, and support warehouse personnel by preparing shift plans, allocating tasks, and overseeing daily warehouse operations to meet productivity and quality goals.
• Collaborate with internal departments, suppliers, and transport providers to act as the primary liaison, managing customer escalations and creating handover reports.
• Ensure compliance with all health and safety regulations by conducting daily safety checks, managing weekly system tests for fire alarms, and leading incident investigations.

What You’ll Bring

• Intermediate-level experience with established skills in effectively managing and motivating fast-paced warehouse teams.
• Strong knowledge of warehouse operations, stock control processes, Key Performance Indicators, and health and safety regulations.
• Proven ability in organisational multitasking, problem-solving, and exercising sound judgement under moderate supervision.
• Demonstrated competency and training in using warehouse management systems, planning tools, and Microsoft Office applications.

What We Offer (Benefits)

• Competitive compensation plus an annual bonus and benefits aligned with the experience
• Generous annual leave that increases with length of service.
• Comprehensive health, wellness, and retirement plans, including Private Medical Insurance, a 6.5% matched pension scheme, Life Assurance, and a confidential Employee Assistance Program.
• Opportunities for continuous learning and professional growth, alongside voluntary lifestyle perks such as Dental Insurance, a Bike to Work scheme, and an Electric Vehicle Scheme.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.