General Manager

Iron Mountain Incorporated; Rugby; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Generous paid time off

Flexible work options

Health, wellness, and retirement plans

International connectivity across a全球組

Job summary

Iron Mountain Incorporated in Rugby seeks an experienced General Manager to lead the Warehouse and Logistics team. You will oversee 24/7 retail operations, manage budgets, enable revenue growth, and provide people leadership across key operations for a major retail customer.

You will build high-performing teams, drive continuous improvement, ensure safety and compliance, and foster strong client relationships within a global organization.

Qualifications

• Experience managing 24/7 retail operations.
• Background as operational manager in logistics or e-commerce retail.
• Strong skills in building high-performing teams and driving continuous improvement.
• Demonstrated capability in project management and forecasting.

Responsibilities

• Drive operational performance and financial management: Manage annual operating budgets, control resource costs, and use KPIs to analyse service delivery, improve performance, and maintain accountability.
• Lead high-performing teams and stakeholder relationships: Interface directly with customers, maintain high-quality client relationships, and lead selection, talent development, and succession planning.
• Ensure safety, facility, and operational compliance: Oversee facility management to corporate standards, ensure proper system usage across teams, and prioritize colleague, visitor, and client health and safety.

Skills

24/7 retail operations

Logistics leadership

People management

P&L & forecasting

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced General Manager to join our Warehouse and Logistics team in Rugby.

In this role, you will be responsible for managing service delivery, cost management, revenue enablement, and people leadership across key operations for a major retail customer, with mandatory experience managing 24/7 retail operations.

What You’ll Do

• Drive operational performance and financial management: Manage annual operating budgets, control resource costs, and use KPIs to analyse service delivery, improve performance, and maintain accountability.
• Lead high-performing teams and stakeholder relationships: Interface directly with customers, maintain high-quality client relationships, and lead selection, talent development, and succession planning.
• Ensure safety, facility, and operational compliance: Oversee facility management to corporate standards, ensure proper system usage across teams, and prioritize colleague, visitor, and client health and safety.

What You’ll Bring

• Proven experience managing 24/7 retail operations.
• Logistics & Leadership Expertise: Sufficient background as an operational manager within the logistics or e-commerce retail sector.
• Service & People Management: Strong skills in building high-performing teams, driving continuous improvement, and resolving complex operational problems in a multi-cultural environment.
• Project & Financial Acumen: Demonstrated capability in project management, P&L management, and strategic resource forecasting.

What We Offer

• Competitive compensation and benefits aligned with experience
• Generous paid time off and holiday entitlement
• Flexible work options to support work-life balance
• Comprehensive health, wellness, and retirement plans
• Continuous learning, professional growth, and international connectivity across a global organization

Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.